Call Centre Administrator - Electrical

NRT Building Services Group; Banstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading building services company is seeking a proactive Customer Contact Administrator to support its Electrical team in Banstead. The successful candidate will be responsible for handling resident calls and emails, arranging appointments for electrical testing and maintenance, and managing correspondence. Strong communication, organization, and time management skills are essential. This full-time position offers opportunities for career growth and benefits including 26 days holiday and free parking. Salary range is £22,000-£28,000 depending on experience.

Benefits

26 days holiday + bank holidays

Free on-site parking

Career growth opportunities

Qualifications

• Reliable and punctual with strong organisational skills.
• Proven ability to manage communication effectively.
• Experience with Outlook, Word, and Excel.

Responsibilities

• Handle inbound and outbound resident calls.
• Book and confirm appointments for tests and maintenance.
• Manage emails and mail merge letters.
• Update and maintain spreadsheets.

Skills

Strong communication

Time management

Organisational skills

Confident using Outlook

Confident using Word

Confident using Excel

Job description

Customer Contact Administrator - Electrical

Salary: £22,000-£28,000 (DOE) | Location: Banstead SM7 | Full-time, Permanent

NRT Building Services Group is looking for a proactive Customer Contact Administrator to support our Electrical team. You'll handle calls and emails with residents, arranging and confirming appointments for electrical testing and maintenance within social housing.

Key Duties

• Inbound/outbound resident calls
• Booking and confirming appointments
• Managing emails
• Mail merge letters
• Updating spreadsheets

What We're Looking For

• Organised, reliable, and punctual
• Strong communication and time management
• Confident using Outlook, Word & Excel

Benefits

• £22k-£28k DOE
• 26 days holiday + bank holidays
• Mon-Fri, office-based
• Free on-site parking
• Career growth opportunities