Call Center Representative

mrfranklins; Tipton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Tipton is seeking a full-time Customer Service Representative to handle calls and determine customer needs. Candidates should have a high school diploma and at least three years of related experience, including call center and information technology. The role involves providing support and information about services, ensuring compliance with regulations, and requires excellent interpersonal skills.

Qualifications

• Minimum of 3 years of experience in a related role, including preparatory positions.
• Proficient in technology with at least 1 year in Information Technology.
• At least 1 year of experience in a call center environment.

Responsibilities

• Answer incoming calls and determine the needs of the caller.
• Cross-sell services and assist customers with account management.
• Comply with applicable laws and regulations.

Skills

Customer service

Tact and diplomacy

Problem-solving

Education

High school degree or GED

Job description

Overview

Receive incoming calls and determines the products, services or resources that the caller requires (or could benefit from), then provide direct support services to customers; or, connects them with the staff representative in the appropriate department who can provide them the specific assistance they need; thereby creating a positive interaction with the customer.

Major Duties and Responsibilities

• Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern.
• Identify products/services that might be beneficial to customers and provide information about their value and benefit.
• Perform teller functions for customers (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure customer’s needs are addressed in a polite and friendly manner.
• Cross-sell Virtual Branch and bill pay services and assist customers in setting up Virtual Branch enrollment and understanding the e-statement process.
• Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.
• Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience

Minimum of 3 year of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A high school degree or GED is required.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Job Type: Full-time

Pay

$15.00 - $19.00 per hour

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate

• Houston, TX 77007: Reliably commute or planning to relocate before starting work (Required)

Experience

• Information Techology: 1 year (Required)
• Call center: 1 year (Required)

Work Location: In person