Call Center Operative - Redhill

LMA Recruitment; Redhill; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment agency in Redhill is seeking a Call Center Operative to join their busy team. The role involves answering inbound calls related to various occupational pension schemes and providing support to the administration and customer service teams. Ideal candidates will have excellent communication and customer service skills, and experience in pensions administration is advantageous.

Qualifications

• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills with good written and verbal communication.
• Excellent customer service skills and a positive customer focused attitude.

Responsibilities

• Take inbound calls related to occupational pension schemes.
• Answer queries via email and provide support to the administration team.
• Meet individual KPI of 50 calls per day.

Skills

Good written and verbal communication

Customer service skills

Ability to work under pressure

Computer literate

High accuracy

Job description

Call Center operative – based in Redhill

Working in a busy call centre with a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives

• Excellence – Forward on escalated calls in the correct manner
• Maintain and develop knowledge of pension schemes

People

• Provide support to the administration team
• Support team members during busy periods
• Work as part of an effective team

Clients

• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members’ needs and promote the brand
• Communicate with members via email
• Make outbound calls when required

Financial

• Hit individual KPI of 50 calls per day and team targets
• Ensure timely completion of timesheets

This position is working in administration services to the occupational pension funds. Their three largest markets are Germany, UK and US. They have worked with some of the world's leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

Minimum Criteria & Skills

• Essential
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include good written and verbal communication
  • Computer literate
  • Excellent customer service skills and a positive customer focused attitude
• Advantageous
  • Experience in either DB or DC pensions administration would be an advantage
  • Experience working within a contact centre would be an advantage