Cafe Team Member

Tesco; Dunfermline; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a dynamic team at a bustling café where you will play a vital role in delivering excellent customer service and ensuring food safety. This position offers flexible hours and the opportunity for career progression in a supportive environment. With a commitment to diversity and inclusion, the café fosters a welcoming atmosphere for all. Enjoy a fantastic work-life balance with benefits such as a colleague discount, retirement savings plan, and more. If you’re passionate about hospitality and eager to make an impact, this role is perfect for you!

Benefits

Colleague Clubcard

Flexible Working

Retirement Savings Plan

Life Assurance

Free Wellbeing Services

Uniform Provided

28 Days Holiday

Colleague Networks

Qualifications

• Commitment to hospitality and excellent customer service.
• Knowledge of Health and Safety standards is essential.

Responsibilities

• Serve customers quickly and efficiently while maintaining cleanliness.
• Follow food safety regulations and keep daily records.
• Prepare, cook, and serve food according to the menu.

Skills

Customer Service

Health and Safety Knowledge

Multitasking

Teamwork

Communication

Job description

The following content displays a map of the job's location - Tesco Cafe, Tesco Extra Dunfermline Calais Road Farm.

10 hour Permanent Contract with opportunity for additional overtime hours.

Working Hours: 10

Location: Tesco Cafe, Tesco Extra Dunfermline Calais Road Farm

Closing Date: 25/02/2025

Job Category: Cafe

Business Unit: GB Tesco Family Dining

What’s in it for you

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About the role

As a Team Member in our café, you're part of everything - a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you’ll help keep everything, from kitchen equipment to customer tables tidy and clean.

It’s a lively role, full of everyday challenges, but that’s just one of the reasons it’s so exciting. A few other reasons include flexible working hours, opportunities for progression and so much more.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

• Keeping kitchen equipment and utensils clean and tidy.
• Serving customers quickly, efficiently and with care.
• Following food safety and hygiene regulations while keeping daily records.
• Practising first in, first out (FIFO) stock rotation to keep our food fresh.
• Accepting deliveries and handling the safe storage of food.
• Being aware of (and following) all operational policies and procedures.
• Preparing, cooking, and serving food according to our café’s delicious menu.
• Making sure we maintain our standards and all food products are available.
• Knowing our café’s menu inside and out and serving food exactly as it’s intended.
• Resolving customer complaints and passing on information to the Café Manager.
• Staying up-to-date with business communications and exciting new initiatives.

You will need

• A commitment to hospitality and excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.

Personal attributes

• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to multitask and work well under pressure.
• Confident using your initiative to improve ways of working.
• Good at planning and keeping things organised.
• Adaptable to working in the buzz of a fast-paced environment.

About us

With 316 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.