Cafe Team Leader

Tesco PLC; Washbrook; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading supermarket chain is seeking a Team Leader for their café in Washbrook, England. You will play a vital role in ensuring excellent customer service, training staff, and maintaining operation standards. The ideal candidate has a background in hospitality and proven leadership skills, coupled with a proactive attitude and the ability to adjust to evolving priorities. This position offers a range of benefits including flexible working options, tailored development opportunities, and a supportive, inclusive workplace.

Benefits

Flexible working options

Tailored development and training

Opportunities to progress

Qualifications

• Previous experience in hospitality with Team/Shift Leader duties.
• Strong passion for customer service.
• Knowledge of Health & Safety and Food Safety regulations.

Responsibilities

• Maintain operational and safety standards.
• Lead by example in providing excellent customer service.
• Oversee café operations in the manager's absence.
• Boost sales and improve service continuously.

Skills

Excellent customer service

Team leadership

Effective communication

Health & Safety knowledge

Ability to multitask

Job description

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone's in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Benefits

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly. You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we'll support you with bag‑loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

Qualifications

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.