Cafe Team Leader

Tesco UK; Talbot Green; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Training & development

Inclusive culture

Job summary

Tesco Cafés in the UK is seeking a Team Leader to oversee daily café operations, coach colleagues, and deliver outstanding customer service. You’ll support the Café Manager, drive service standards, and help meet business and financial goals while fostering teamwork and a positive, inclusive environment.

With a background in hospitality and a hands-on approach, you’ll lead by example, open and close shifts, and motivate the team to deliver consistent, friendly service across busy periods.

Qualifications

• A background in hospitality with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety knowledge.
• Food Safety knowledge.

Responsibilities

• Maintaining operational and safety standards to ensure smooth service.
• Ensuring all food safety regulations are met and followed.
• Leading by example to deliver an excellent customer experience.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for service excellence.
• Learning the menu inside out and helping the team do the same.
• Boosting sales by ensuring the team is in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with coaching and development.

Job description

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure everything runs smoothly by maintaining operational and safety standards.


• Ensuring all food safety and hygiene regulations are met and followed.


• Leading by example by providing an excellent experience for customers.


• Opening and closing the café and overseeing full operations in the Manager’s absence.


• Recognising and celebrating team members for providing excellent service.


• Learning our menu inside out and helping our team to do the same.


• Boosting sales by making sure everyone’s in the right place at the right time.


• Delivering Health & Safety and Food Safety training for team members.


• Supporting the Café Manager with colleague coaching and development.


• Seeking ways to constantly help improve our service for customers.


• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

You will need:

• A background in hospitality, with Team/Shift Leader experience.


• A passion for providing excellent customer service.


• Health & Safety and Food Safety knowledge.

Personal

• Effective communication skills.


• Ability to multitask and adapt to changing priorities.


• Confidence using your initiative to improve ways of working.

With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.