Cafe Team Leader

Tesco; Sutton Coldfield; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Colleague Clubcard after 3 months

Request flexible working from day one

Retirement savings plan

Life Assurance

Access to free wellbeing services

Discounts on everyday purchases

Uniform provided

Holiday starting at 28 days

Job summary

A leading grocery retailer in Sutton Coldfield is seeking a Cafe Team Leader to oversee operations in a fast-paced environment. The ideal candidate will excel in customer service, with responsibilities ranging from managing daily operations to training team members. Benefits include flexible working options, a staff discount, and career development opportunities. Applicants must be 18 or older, and prior hospitality experience is preferred.

Qualifications

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment.

Job description

Tesco Royal Sutton Coldfield, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Cafe Team Leader role at Tesco

Tesco Royal Sutton Coldfield, England, United Kingdom

1 week ago Be among the first 25 applicants

Join to apply for the Cafe Team Leader role at Tesco

Get AI-powered advice on this job and more exclusive features.

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

About the role

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.
  

You will need

You will need:

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.

Personal

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.
  

Whats in it for you?

Alongside afantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• LifeAssurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
  

About Us

With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Tesco by 2x

Sign in to set job alerts for “Team Lead” roles.

Royal Sutton Coldfield, England, United Kingdom 2 days ago

Band 7 Team Manager - Memory Assessment Service

Birmingham, England, United Kingdom 20 hours ago

Coventry, England, United Kingdom 4 days ago

Birmingham, England, United Kingdom 1 day ago

West Midlands, England, United Kingdom 3 months ago

Birmingham, England, United Kingdom 12 hours ago

Baginton, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 5 days ago

Cannock Wood, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 3 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

West Bromwich, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 1 week ago

Tamworth, England, United Kingdom 1 week ago

Wednesbury, England, United Kingdom 8 months ago

Birmingham, England, United Kingdom 4 days ago

Burton Upon Trent, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 8 months ago

Birmingham, England, United Kingdom 3 months ago

Birmingham, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 2 weeks ago

Swadlincote, England, United Kingdom 1 month ago

Coventry, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Cannock Wood, England, United Kingdom 1 day ago

£1000 Welcome Bonus - Supported Living Manager - B33

Birmingham, England, United Kingdom 20 hours ago

Coventry, England, United Kingdom 2 weeks ago

Coventry, England, United Kingdom 5 days ago

Coventry, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.