Cafe Team Leader

Tesco; Llanfairfechan; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

10% off and 15% at pay day weekends

Flexible working from day one

Free wellbeing services

Colleague discounts website

Uniform provided

Colleague networks

Job summary

Tesco Cafés are seeking a Team Leader to join our busy, customer‑focused café environment. In this role you'll support the Manager, coach team members, and help drive daily operations while delivering an exceptional customer experience.

You’ll need a hospitality background with Team/Shift Leader experience, knowledge of health & safety, and the ability to multitask in a fast-paced setting. We offer flexible working and a supportive, inclusive culture.

Qualifications

• Hospitality background with Team/Shift Leader experience.
• Health & Safety knowledge and Food Safety knowledge.
• Ability to multitask and adapt to changing priorities.
• Confidence using initiative to improve ways of working.

Responsibilities

• Maintaining operational and safety standards to keep things running smoothly.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example with an excellent customer experience.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for excellent service.
• Learning the menu and helping the team do the same.
• Boosting sales by ensuring proper staffing at peak times.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with coaching and development.
• Seeking ways to improve service for customers.
• Promoting an inclusive environment where colleagues feel respected and safe.

Skills

Team leadership

Customer service

Multitasking

Communication

Job description

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.

You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, We'll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

You will need

• A background in hospitality, with Team/Shift Leader experience.
• Health & Safety and Food Safety knowledge.

Personal

• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

What's in it for you?

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

• Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Request flexible working from day one
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please

About Us

With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.