Cafe Team Leader

Tesco PLC; Llandudno Junction; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading supermarket chain in Wales is seeking a Team Leader for their café. The role emphasizes excellent customer service, maintaining operational standards, and developing team members. Candidates should have hospitality experience, good communication skills, and a proactive attitude. Benefits include flexible working options, a colleague discount scheme, and a retirement savings plan.

Benefits

Colleague Clubcard with discounts

Flexible working options

Retirement savings plan

Life Assurance

Access to free wellbeing services

Uniform provided

28 days holiday including Bank Holidays

Qualifications

• Experience in hospitality with Team/Shift Leader responsibilities.
• Knowledge of Health & Safety and Food Safety regulations.
• Ability to adapt to changing priorities.

Responsibilities

• Maintain operational and safety standards.
• Ensure food safety and hygiene regulations are met.
• Provide excellent customer service and lead by example.
• Support the Café Manager with coaching and development.

Skills

Customer service

Effective communication

Multitasking

Initiative

Job description

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly. You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing and training team members, to leading by example with impeccable customer service. All the while, we'll support you with bag‑loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, and most authentic, self.

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager's absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by ensuring everyone's in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Qualifications

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using initiative to improve ways of working.

Disability Confident

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Benefits

• Colleague Clubcard after 3 months service — 10% increasing to 15% after every pay day for a four‑day period, off most purchases at Tesco.
• Request flexible working from day one.
• Retirement savings plan.
• Life Assurance.
• Access to free wellbeing services with a range of resources to support your mind, body and life.
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
• Uniform provided and policies to support you for all of life's moments, big and small.
• Holiday starting at 28 days (including Bank Holidays).