Cafe Team Leader

Tesco; Coatbridge; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working options

Development and training

Opportunities to progress

Job summary

Tesco Cafés in Scotland are seeking a Team Leader to help run daily operations with a focus on exceptional customer service and team development. You will support the Café Manager, coach staff, and ensure high standards across safety, hygiene, and service.

The role offers flexible working options and opportunities for development and progression within Tesco Cafés, with a strong emphasis on inclusivity and teamwork.

Qualifications

• Hospitality background required.
• Experience leading a small team or shift.
• Strong customer-service focus.

Responsibilities

• Maintaining operational and safety standards to ensure smooth running.
• Ensuring food safety and hygiene regulations are met and followed.
• Leading by example with an excellent customer experience.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for excellent service.
• Learning the menu and helping the team to do the same.
• Boosting sales by ensuring staffing is in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Coaching and developing colleagues in partnership with the Café Manager.
• Seeking ways to constantly improve service for customers.
• Promoting an inclusive environment where colleagues feel respected and safe.

Skills

Team/Shift Leader experience

Customer service oriented

Communication skills

Job description

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

You will need:

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.

Personal

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.