Cafe Team Leader

Tesco; Ballymena; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading supermarket chain in Northern Ireland is seeking a Cafe Team Leader to motivate and develop the cafe team. In this role, you will be responsible for delivering exceptional customer service while ensuring the cafe operates smoothly. Ideal candidates will have prior experience in a fast-paced environment and a passion for customer interaction. Enjoy a great work-life balance and benefits including holidays starting at 28 days and a colleague Clubcard.

Benefits

Colleague Clubcard for discounts

Flexible working options

Retirement savings plan

Life Assurance

Free wellbeing services

Uniform provided

28 days holiday

Qualifications

• Must be 18 years of age or older.
• Practical work experience in cafes or restaurants.
• Experience leading or coaching a small team.

Responsibilities

• Motivate and develop cafe team for exceptional service.
• Support and deputize for the General Manager.
• Coach team to achieve weekly performance targets.

Skills

Team leadership

Customer service

Communication

Motivation

Work in fast-paced environment

Job description

Tesco UK • Ballymena tesco • Permanent • Apply by 02-Dec-2025

CAFE TEAM LEADER

Being a Team Leader in our Cafes is all about creating a rewarding work environment by given the opportunity to make a difference in someone's day, every day.

Never a late night, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can offer you job security and the opportunity to develop your career alongside us.

If you're looking for a career in hospitality where you can make a difference by delivering phenomenal standards and store growth and are passionate about creating an exceptional workplace for all your team, this is the role for you!

What is in it for you

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to:

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life's moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

You will be responsible for

• Motivating, supporting, and developing your cafe team to deliver exceptional customer service
• Supporting your General Manager and deputising when needed
• Coaching your cafe team to smash weekly targets
• Striving to always do better for your guests
• Knowing your Cafe Menu - being prepared to check and challenge all food and drink
• Upselling the delicious menu extras and driving your team to do the same
• Encouraging your guests to provide their valued feedback
• Helping your team to make sure your Cafe stays clean, safe and legally compliant

You will need

• To be 18 years of age or older
• Some practical work experience in Cafes, Fast Food, Restaurants, Pubs etc
• Experience leading or coaching a small team
• To be warm and engaging both with your team and your customers
• To have a positive attitude with a passion for customer service
• To be someone who thrives in a branded business, with set menus, food specs, etc.
• The ability to coordinate multiple tasks in a fast-paced environment
• To be an excellent communicator

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

About us

With 311 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.