Cafe Team Leader

Tesco; Abingdon; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Colleague Clubcard discounts

Flexible working options

Retirement savings plan

Life Assurance

Access to wellbeing services

Uniform provided

28 days of holiday including Bank Holidays

Diversity and inclusion support

Colleague networks for inclusion

Job summary

A leading retail company in Abingdon-On-Thames is seeking a Team Leader for its café. In this role, you will maintain operational standards, ensure customer satisfaction, and support team development. Ideal candidates will have experience in hospitality and strong communication skills. The position offers many benefits, such as flexible working options and ample opportunities for career progression. Join a supportive and inclusive workplace where you can thrive and contribute your best self.

Qualifications

• Experience in hospitality with Team/Shift Leader background.
• Strong customer service skills and Health & Safety knowledge.
• Passion for excellent customer service
• Health & Safety knowledge

Responsibilities

• Maintain operational and safety standards.
• Ensure food safety regulations are met.
• Provide excellent customer experiences.
• Open and close the café overseeing operations.
• Recognize and celebrate team efforts.
• Deliver training on Health & Safety.
• Coaching and developing team members.
• Improve service continually.
• Coaching and developing colleagues with the Café Manager.
• Seeking ways to constantly improve service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Skills

Effective communication skills

Ability to multitask and adapt to changing priorities

Confidence using initiative to improve ways of working

Education

Background in hospitality

Team/Shift Leader experience

Job description

Location: Tesco Abingdon‑On‑Thames, England, United Kingdom.

We’re looking for a Team Leader to join one of our cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

All the while, we’ll support you with a range of benefits, including flexible working options, tailored development and training, and many opportunities to progress. You’ll also be part of an inclusive workplace where you can be your best, authentic self.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

• Maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met.
• Providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning the menu inside out and helping the team to do the same.
• Boosting sales by ensuring everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Coaching and developing colleagues with the Café Manager.
• Seeking ways to constantly improve service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Qualifications

• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.

Personal Skills

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using initiative to improve ways of working.

Benefits

• Colleague Clubcard after 3 months service – 10% increasing to 15% after every payday for a four‑day period, off most purchases at Tesco.
• Request flexible working from day one.
• Retirement savings plan.
• Life Assurance.
• Access to free wellbeing services and resources.
• Exclusive deals and discounts on everyday purchases, treats for the family, eating out, and utility bills.
• Uniform provided.
• Holiday starting at 28 days (including Bank Holidays).
• Access to colleague networks that support diversity and inclusion.

About Us

With 329 cafés across the country, our teams work closely to ensure the customer experience is of the highest standard. Tesco cafés offer a genuine family feel and a place to get on. We are proud of our inclusive culture where everyone is welcome and can be their authentic selves. We welcome conversations about flexible working and support applicants through all stages of their journey.

EEO & Accessibility

We’re proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, click here. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to candidates who attend an interview.