Cafe Supervisor - Cheltenham

Baxterstorey; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality leader based in Cheltenham is seeking a passionate Cafe Supervisor to join their team. The ideal candidate will supervise cafe operations, ensure high-quality customer service, and manage time effectively while working independently. Responsibilities include fostering relationships with clients and maintaining food and beverage quality standards. This role offers 28 days of holiday, enhanced leave, training opportunities, and a commitment to an inclusive environment for all employees. Join a dedicated team and help create exceptional experiences for clients.

Benefits

28 days holiday including bank holidays

Birthday off

3 volunteering days

Free meals on shift

Bespoke training and development opportunities

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience as a barista is preferred.
• Ability to work independently as a lone worker.
• Strong attention to detail and high standards of quality.

Responsibilities

• Supervise cafe operations ensuring quality food and beverage service.
• Maintain relationships with customers and address their needs.
• Manage time effectively while working independently.

Skills

Customer Service

Quality Control

Time Management

Organisational Skills

Communication Skills

Job description

We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to “set the standard and to be recognised for having the most inclusive culture in hospitality”.

• Cafe Supervision – must be confident and capable to be a lone worker.
• Quality Control – monitor coffee quality, presentation, and service standards to ensure they meet or exceed customer expectations.
• Time Management – as a lone worker, excellent time management is a must.
• Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services, Previous experience as a barista.
• Have a contagious passion for coffee and customer service.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Works according to the BaxterStorey core values.

Additional Information: For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

• 28 days holiday including bank holidays, pro‑rata
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available through our Perkbox app – high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co‑ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Cafe Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.