Cafe Supervisor

Chartwells Independent; City of Westminster; On-site; GBP 30,000 - 34,000; Full time

Job summary

Restaurant Associates seeks a dedicated Café Supervisor for Baker Street to lead daily café operations and provide exceptional service to a high volume of customers. You will manage a busy team, maintain brand standards, and support the Manager in ensuring smooth operations and compliance with health and safety protocols.

The role requires previous supervisory experience in a café or catering setting, strong leadership, and a proactive attitude to drive sales and customer satisfaction.

Qualifications

• Experience working in a busy café, restaurant or contract catering environment.
• Previous supervisory or team-leading experience.
• Strong communication and leadership skills, with the confidence to challenge when required.
• A proactive approach and willingness to develop and progress.
• Good knowledge of food safety, health & safety and allergen requirements.

Responsibilities

• Complete opening and closing checks and ensure all service areas are set to the required standard.
• Keep the café, front of house and service areas clean, organised and welcoming.
• Lead, motivate and delegate effectively to the café team.
• Take responsibility for the operation in the Manager’s absence.
• Deliver excellent customer service and respond proactively to customer needs.
• Support promotions, upselling and other sales opportunities.

Skills

Café experience

Supervisory experience

Leadership

Communication

Job description

Cafe Supervisor - Baker Street - Earn up to £34,000

We’re looking for a passionate and driven Café Supervisor to lead the team at one of our busy contract catering sites, delivering high-quality staff dining and café services to a large volume of customers each day.

You’ll play a key role in delivering an exceptional customer experience, leading from the front and supporting the smooth and efficient running of the café operation. You’ll step up in the Manager’s absence, maintain consistently high standards, and confidently handle challenges as they arise.

What you’ll be doing as a Café Supervisor:

• Complete opening and closing checks and ensure all service areas are set to the required standard

• Keep the café, front of house and service areas clean, organised and welcoming

• Support staff rotas, stock control, deliveries and waste management

• Lead, motivate and delegate effectively to the café team

• Support the day-to-day operation and assist with administration and problem-solving

• Take responsibility for the operation in the Manager’s absence

• Maintain brand standards, product knowledge and compliance with health & safety and allergen procedures

• Deliver excellent customer service and respond proactively to customer needs

• Support promotions, upselling and other sales opportunities

• Deal confidently and professionally with additional requests and operational challenges

What you’ll need to succeed as a Café Supervisor:

• Experience working in a busy café, restaurant or contract catering environment

• Previous supervisory or team-leading experience

• Strong communication and leadership skills, with the confidence to challenge when required

• A proactive approach and willingness to develop and progress

• Good commercial awareness and understanding of KPIs

• A resilient, hands-on approach to working in a fast-paced environment

• High standards of professionalism and customer service

• Good knowledge of food safety, health & safety and allergen requirements

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2809/42121001/52835621/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!