Cafe Manager

Plough Hospitality; Lichfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local café group in Lichfield is seeking an experienced Cafe Manager to oversee operations. The role involves managing daily activities, ensuring exceptional customer service, and driving business growth. The ideal candidate should possess strong leadership skills and a passion for hospitality. This position offers day shifts and requires working 5 out of 7 days, including weekends.

Qualifications

• Proven experience in managing café operations.
• Passion for the hospitality industry.
• Ability to train and mentor staff.

Responsibilities

• Manage all aspects of daily café operations.
• Recruit, train, and mentor café staff.
• Create and maintain a positive atmosphere.
• Implement café policies and ensure compliance.
• Monitor and manage inventory levels.

Skills

Leadership skills

Customer service

Inventory management

Job description

We are looking for an experienced and dynamic Cafe Manager to lead our operations. As the Cafe Manager, you will be responsible for overseeing the busy day‑to‑day activities, ensuring exceptional customer service, and driving business growth.

The ideal candidate should have strong leadership skills, a passion for the hospitality industry, and a keen eye for creating a welcoming cafe environment.

Day shifts. 5 shifts over 7 days (includes 3 weekends).

Responsibilities

• Manage all aspects of daily café operations, including staff supervision, customer service, and inventory control.
• Recruit, train, and mentor café staff to provide outstanding customer service and uphold brand standards.
• Create and maintain a positive and welcoming atmosphere for customers.
• Hands‑on role – Customer orders, waiting on, and cleaning.
• Implement café policies and procedures, ensuring compliance with health and safety regulations.
• Monitor and manage inventory levels, order supplies, and optimise stock control.
• Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers.
• Address customer complaints and feedback in a timely and effective manner.