Cafe Manager

Tesco; Hull and East Yorkshire; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Discounts for Colleague Clubcard

Flexible working from day one

Life Assurance

Wellbeing resources

Uniform provided

Holiday 28 days

Job summary

Tesco Café Hull St Stephens is seeking a Café Manager to lead daily café operations, train and develop a friendly team, and ensure outstanding customer service. Your hospitality background and supervisory experience will help you drive sales while keeping the cafe clean, safe, and compliant with standards.

You will role-model leadership, support colleagues, and contribute to a welcoming, efficient customer experience.

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management and coaching skills.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, and standards.
• Holding full profit and loss accountability for the café.
• Maximising sales and ensuring safety and legality for customers and colleagues.
• Leading and inspiring the team to hit sales targets.
• Understanding service plan drivers and delivering to standard.
• Selecting, training, and developing team members to reflect pride in work.
• Acting as a café menu expert and sharing knowledge with the team.
• Ensuring customers are served quickly with high quality food and drinks in a clean environment.

Skills

Hospitality experience

Supervisory level

People management

Customer service

Planning skills

Job description

Tesco UK • tesco cafe hull st stephens • Permanent • Working hours between the hours 630am an 630pm • Apply by 03-Aug-2026

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you'll oversee daily operations as well as the selection, training and development of a friendly team. You'll make every day a little better for the team, so they can do the same for our customers.

As a Café Manager, you'll share our commitment to excellent customer service. You'll manage helpful, eager colleagues in a café that's clean, tidy and organised, and identify opportunities to improve our ways of working while maximising sales and ensuring processes, routines and standards are adhered to. You will make sure everything is safe, legal and that the café delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you'll act as a role model to your team - spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you'll develop your own career as you discover plenty of ways to add to your skills and experience.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::

• Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life's moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role's key responsibilities and measures:

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

You will need

• A background in hospitality, at supervisory level and above.
• A commitment to excellent customer service.
• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to motivate and support a growing team.

About us

With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.