Cafe Manager

Compass Group UK & Ireland; City Of London; On-site; GBP 38,000; Full time

Job summary

A leading catering company in London is seeking a Café Manager to oversee staff dining and ensure high-quality service. The role requires strong customer service skills and the ability to lead a team effectively. You will be responsible for maintaining health and safety standards while enhancing the dining experience. The position offers a salary of £38,000 per annum along with a range of benefits including personal development and training opportunities.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Wellbeing strategy

Family friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

Qualifications

• Experience in food service and managing staff in a restaurant setting.
• Strong leadership and communication skills.
• Ability to respond to customer feedback promptly.

Responsibilities

• Ensure all areas of staff dining meet high standards of quality and value.
• Act as the first point of customer reference within the restaurant.
• Focus on customer service alongside front of house teams.
• Set clear expectations for staff regarding service standards.
• Ensure health and safety standards are met.

Skills

Customer service focus

Staff training and development

Vacherin standards knowledge

Job description

Job Introduction

Great food in the workplace isn't simply about fuel. It's about increasing productivity and improving performance; it's about happy motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award winning teams - we are currently recruiting for a Café Manager to join our team at London.

Location: EC2N 3AH

Rate of Pay: £38,000 per annum

Working Pattern: Monday to Friday, 40 hours per week

Key Responsibilities

• Responsible for all areas of the staff dining and for ensuring that the product on offer is of a high standard in terms of quality, innovation, and value.
• To be the first point of customer reference within the restaurant
• Customer service focused working alongside the front of house teams with a focus on responding promptly to customer and client feedback and make amendments to the operation where required.
• Set clear expectations to all staff regarding merchandising and service standards to ensure that all services provided are of the highest standards.
• Responsible for Vacherin standards for quality, customer service and health and safety are met.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards