Cafe Front Of House Team Member

Tesco PLC; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading grocery retailer in England is seeking a Front of House team member to ensure excellent customer service in their café. The role includes resolving customer complaints, maintaining food safety standards, and preparing drinks. Ideal candidates will possess strong communication skills and a solid understanding of health regulations. This position offers flexible working options and numerous benefits, including a colleague discount scheme and access to wellbeing services.

Benefits

Colleague Clubcard discounts

Flexible working options

Retirement savings plan

Life Assurance

Access to wellbeing services

Uniform provided

28 days holiday including Bank Holidays

Qualifications

• Commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• Ability to work efficiently while keeping a clean environment.
• Comfortable working in a team and under pressure.

Responsibilities

• Resolving customer complaints and relaying information to the Café Manager.
• Maintaining food freshness and adhering to food safety regulations.
• Preparing hot and cold drinks for customers.

Skills

Customer service commitment

Knowledge of Health and Safety standards

Teamwork

Effective communication

Multitasking ability

Job description

Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick‑up for those on their way, we’re here to provide great service, no matter the order. That's where you, as a member of our Front of House team, come in. With your dedication to excellent service and your keen understanding of health and safety standards, you'll help make every day a little better. Whether you're dishing out food and drinks, keeping tables clean, or staying up‑to‑date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting. And here's the best part: while you work as the friendly face out front, we'll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.,

Responsibilities

• Resolving customer complaints and relaying information to the Café Manager.
• Maintaining food freshness by following first in, first out (FIFO) stock rotation.
• Adhering to food safety and hygiene regulations while keeping daily records.
• Accepting deliveries and handling the safe storage of food.
• Being aware of (and following) all operational policies and procedures.
• Clearing and sanitising tables so our café stays clean.
• Making sure we maintain our standards and all food products are available.
• Staying up‑to‑date with business communications and exciting new initiatives.
• Knowing our café’s menu inside out and making sure food is served the way it’s intended.
• Preparing hot and cold drinks for customers.

Qualifications

• A commitment to excellent customer service.
• Knowledge of Health and Safety standards.
• The ability to work efficiently and maintain a clean environment.
• Comfortable working in a team.
• Great communicator with a proactive attitude.
• Ability to multitask and work well under pressure.
• Confident using your initiative to improve ways of working.
• Good at planning and keeping things organized.

Disability confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Benefits

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work.

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life's moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)