Cafe Barista

Tesco PLC; Newcastle upon Tyne; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading UK retailer in Newcastle upon Tyne is looking for a Barista to ensure compliance with food safety regulations and provide excellent customer service. The role involves coaching team members, managing stock levels, and resolving customer complaints efficiently. Ideal candidates should have a background in hospitality and be skilled in planning, organisation, and communication.

Qualifications

• Experience of working as a Barista, or in a hospitality environment.
• Personal qualities include good planning and organisation skills.
• Confidence to coach and train others in an inclusive manner.
• Excellent communication skills.

Responsibilities

• Ensuring compliance with food safety and hygiene regulations.
• Regularly reviewing stock levels and following policies.
• Working with the Café Manager to develop team members.
• Resolving customer complaints.
• Providing excellent customer service.

Skills

Experience in hospitality

Planning and organisation skills

Coaching and training confidence

Excellent communication skills

Job description

Responsibilities

• Ensuring compliance with food safety and hygiene regulations to fulfill required standards.
• Regularly reviewing stock levels and being aware of, and following, all of our policies and procedures.
• Working with the Café Manager to identify and support team members looking to develop as Baristas.
• Keeping up to date with all communications from Tesco, as well as any new offers, initiatives and menu changes.
• Resolving any customer complaints where possible.
• A commitment to excellent customer service.
• Confidence to coach and train others in an inclusive manner.
• Good planning and organisation skills.
• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
• Excellent communication skills to support colleagues and the Café Manager.

Qualifications & Personal Qualities

• Experience of working as a Barista, or in a hospitality environment.
• Personal qualities include good planning and organisation skills.
• Confidence to coach and train others in an inclusive manner.
• Excellent communication skills.

You’ll bring your skill as a Barista (or as someone who’s worked in hospitality) to the team and share your knowledge and expertise with those around you. At Tesco, no one tries harder for customers than we do. So you’ll ensure you’re familiar with all of our menu offerings and any new initiatives, regularly review stock levels, and serve our customers quickly and efficiently, taking into account any particular requirements.

At Tesco Café, we’re committed to providing opportunities for everyone to be at their best. With your experience, you’ll take ownership of team barista development, work closely with the Café Manager to support those looking to develop their skills, and use our Click and Learn portal and other café resources to complete specific learning modules to enhance your knowledge.