Cafe/Bar Supervisor

Brew & Barrel; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular coffee shop in London seeks a Café/Bar Supervisor to lead daily operations and ensure high service standards. Candidates should have experience in hospitality and excellent teamwork skills. The role offers competitive pay, ongoing training, and development opportunities in a vibrant environment.

Benefits

Competitive pay and tips

Opportunities for progression

Ongoing training and support

Inclusive working environment

Qualifications

• Experience in a café, bar, or hospitality environment.
• Ability to motivate a team in a fast-paced environment.
• Proficiency in English at an advanced level.

Responsibilities

• Lead the team to ensure service and hospitality standards are met.
• Assist in training and onboarding new team members.
• Manage stock levels and ensure product presentation meets standards.

Skills

Previous experience in hospitality

Strong customer service focus

Ability to lead and inspire a team

Excellent communication skills

Proactive cleanliness and safety standards

Basic stock management knowledge

Flexible working hours

Job description

Job Title: Café/Bar Supervisor . Reports to: Manager on Duty / General Manager. Job Overview. As a café/bar Supervisor, you will play a key role in ensuring daily operations run smoothly, maintaining high standards of service and cleanliness, and leading the team to deliver outstanding guest experiences. You’ll support the manager on duty with a range of day-to-day operational tasks, while actively driving sales and motivating the team to meet performance targets.

Key Responsibilities

• Lead by example to ensure all service and hospitality standards are consistently met and exceeded.
• Support and motivate team members during shifts to deliver the best possible service to all guests.
• Uphold and enforce all cleaning, hygiene, and safety standards throughout the venue, ensuring a clean, welcoming environment at all times.
• Address guest feedback professionally and promptly to ensure customer satisfaction.
• Assist in training and onboarding new team members, promoting a positive and productive work environment.
• Take ownership of shift leadership duties, including staff allocation and floor management when required.
• Actively contribute to achieving and exceeding sales targets through upselling, team engagement, and service excellence.
• Ensure stock levels and product presentation meet brand standards.
• Support the manager on duty with reasonable day-to-day operational tasks as requested, including opening/closing duties, stock control, cash handling, and reporting.
• Promote and maintain a culture of teamwork, respect, and professional development.

Skills & Experience Required

• Previous experience in a café, bar, or hospitality environment, ideally in a supervisory or leadership role.
• Strong customer service focus with a passion for hospitality.
• Ability to lead, inspire, and motivate a team in a fast-paced environment.
• Excellent communication and problem-solving skills.
• A proactive approach to maintaining cleanliness and safety standards.
• Basic understanding of stock management and sales techniques.
• Flexible approach to working hours, including evenings and weekends.

What We Offer

• Competitive pay and tips.
• Opportunities for progression and development.
• Ongoing training and support.
• A vibrant, inclusive working environment.

Employment Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: £13 – £16 hourly

About Brew & Barrel:
We are a small but popular coffee shop in clapham old town