CAD & Cloud Service Engineer - Public Safety

Arm; City Of London; Presencial; GBP 55.000 - 85.000; Jornada completa

Descripción de la vacante

Arm is seeking a Service Systems Engineer to maintain mission-critical CAD and Control Room solutions used by Emergency Services customers in the UK. You will provide advanced technical support, investigate incidents, perform RCA, and implement changes across on-premise and Azure environments.

The role requires strong troubleshooting across applications, databases, infrastructure, and integrations, plus experience with Azure App Services and public safety workflows.

Formación

• Experience supporting operational CAD or Control Room systems in a Public Safety environment.
• Experience with Azure cloud services and hosting, including monitoring and troubleshooting.
• Strong troubleshooting across applications, databases, infrastructure, and integrations.
• Experience analysing logs, system events and performance data to diagnose issues.
• Working knowledge of Microsoft SQL Server and data analysis.
• Linux experience.
• Knowledge of public safety workflows, including call handling and incident management.
• Experience supporting mission-critical systems where service availability is essential.
• Strong customer-facing communication skills and ability to lead technical discussions.

Responsabilidades

• Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments.
• Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces.
• Lead technical investigations during major incidents and act as an escalation point for operational issues.
• Analyse application, infrastructure, database and integration logs to identify root causes and implement permanent fixes.
• Support Azure cloud application services, including Azure App Services, hosting, monitoring, configuration and service availability.
• Support and maintain integrations with telephony, radio, GIS, mobilising, messaging and third-party systems.
• Work directly with customers during incidents, service reviews and technical workshops.
• Perform root cause analysis (RCA) and contribute to problem management activities.
• Develop and implement changes while ensuring governance and service continuity.
• Provide technical leadership and recommendations during service-impacting incidents and customer escalations.

Conocimientos

CAD/Control Room support

Azure cloud services

Troubleshooting across apps/db/infra

Logs and performance analysis

MS SQL Server knowledge

Linux experience

Public safety workflows

mission-critical system availability

customer-facing communication

Descripción del empleo

Arm is seeking a Service Systems Engineer to maintain mission-critical CAD and Control Room solutions used by Emergency Services customers in the UK. You will provide advanced technical support, investigate incidents, perform RCA, and implement changes across on-premise and Azure environments.

The role requires strong troubleshooting across applications, databases, infrastructure, and integrations, plus experience with Azure App Services and public safety workflows.