Cabin Crew Strategy & Delivery Leader

British Airways; Hounslow; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading airline in the UK is looking for a Head of Cabin Crew Strategy and Delivery to lead the development and implementation of the Cabin Crew strategy. This strategic role involves collaboration with senior leadership to guide essential frontline teams. The ideal candidate will have proven experience in business strategy and change management, alongside strong analytical skills. The position offers opportunities for professional growth and includes excellent staff travel benefits.

Benefits

Unlimited standby tickets on flights

Discounted airfares for friends and family

Opportunities for professional development

Qualifications

• Proven experience in business strategy development and delivery.
• Ability to manage risk and deliver change in fast-paced environments.
• Expertise in assessing performance and improving service outcomes.

Responsibilities

• Lead development of Cabin Crew strategy aligned with brand goals.
• Monitor performance and drive continuous improvement.
• Use data to influence investment in Customer Experience.

Skills

Collaborative leadership

Analytical and commercial acumen

Interpersonal and communication skills

Continuous improvement

Job description

A leading airline in the UK is looking for a Head of Cabin Crew Strategy and Delivery to lead the development and implementation of the Cabin Crew strategy. This strategic role involves collaboration with senior leadership to guide essential frontline teams. The ideal candidate will have proven experience in business strategy and change management, alongside strong analytical skills. The position offers opportunities for professional growth and includes excellent staff travel benefits.