Cabin Crew Strategy & Delivery Lead

British Airways PLC; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading airline in Greater London is seeking a Head of Cabin Crew Strategy and Delivery. This strategic leadership role requires strong analytical skills and a passion for change, influencing customer experience and leading a high-performing team. The successful candidate will align the Cabin Crew strategy with the company's goals and drive performance across multiple KPIs. Offering competitive benefits including unlimited standby flight tickets and career development opportunities, this is an excellent opportunity for a seasoned strategist.

Benefits

Unlimited standby flight tickets

Discounted airfares for friends and family

Career development opportunities

Qualifications

• Proven experience of working closely with senior leaders to develop and deliver business strategies.
• Experience of proactively mitigating risk and delivering change in complex, fast‑moving environments.
• Expertise in using insights to assess performance and lead improvements in service and cost outcomes.
• Previous experience in corporate strategy.
• Experience managing people and leading high‑performing teams.

Responsibilities

• Lead the development and delivery of the Cabin Crew strategy in alignment with overall brand goals.
• Monitor performance across strategic and operational plans, driving continuous improvement.
• Use data and insights to influence investment and business case development.
• Manage cross‑departmental projects, resource planning, and financial forecasting.
• Drive performance against critical KPIs including CSAT, NPS, and engagement scores.
• Ensure strategic alignment with resourcing and financial planning frameworks.

Skills

Collaborative leadership style

Strong analytical and commercial acumen

Excellent interpersonal and communication skills

Passion for continuous improvement

Job description

A leading airline in Greater London is seeking a Head of Cabin Crew Strategy and Delivery. This strategic leadership role requires strong analytical skills and a passion for change, influencing customer experience and leading a high-performing team. The successful candidate will align the Cabin Crew strategy with the company's goals and drive performance across multiple KPIs. Offering competitive benefits including unlimited standby flight tickets and career development opportunities, this is an excellent opportunity for a seasoned strategist.