[C]-Business Analyst Level 4

Genpact; City Of London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Genpact is seeking an Agile Business Analyst (KYC-CTB) to drive regulatory onboarding and screening initiatives across client onboarding and KYC processes. You will translate requirements into user stories, manage backlogs, and support end-to-end delivery with strong analytical and stakeholder-management skills.

The role requires collaboration with business, technology, and compliance stakeholders in a fast-paced financial services environment, with opportunities to shape governance and testing

Qualifications

• 4+ years of professional experience at a large financial institution.
• Four-year college degree with outstanding academic credentials.
• Experience with UAT and regression testing.
• Experience in Agile Scrum development and project coordination.
• Subject matter expertise in KYC/AML processes and regulatory requirements.

Responsibilities

• Collaborate with product owners to groom backlog items and plan iterations.
• Groom backlog, plan iterations, and elaborate user stories with clear acceptance criteria.
• Develop and communicate testing approaches; coordinate UAT and defect management.
• Lead testers, coordinate release readiness, and manage test artifacts.
• Identify risks, escalate issues, and support end-to-end delivery across onboarding and KYC processes.
• Partner with technology to develop automated tests and ensure proper implementation.

Skills

Agile methodologies

Business analysis

KYC/AML

Stakeholder management

User stories

Education

Bachelor's degree

Job description

Contractor Technology Advisory

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Agile Business Analyst in KYC-CTB!

In this role, The Agile Business Analyst (KYC - CTB) plays a key role in driving regulatory and transformation initiatives across client onboarding, KYC, and screening processes by leveraging Agile methodologies. The role involves collaborating with business, technology, and compliance stakeholders to gather and translate requirements into user stories, manage and prioritize product backlogs, and support end-to-end delivery through UAT coordination, defect management, and testing oversight. The analyst ensures alignment with regulatory requirements while improving processes and operational efficiency, and is expected to demonstrate strong analytical, communication, and stakeholder management skills along with solid expertise in KYC/AML within a fast-paced financial services environment.

Responsibilities

• Work with product owners to groom product feature backlog items
• Plan and prioritize product feature backlog and development for the product
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Develop and communicate testing approach and present plans to stakeholders
• Coordinate with release management team on test cycle schedule and testing readiness
• Analyse and create test scenarios/scripts for user acceptance and regression testing based on functional specifications and business requirements
• Lead user acceptance testers in test preparation, planning and execution efforts
• Assist testers in documentation of test results and ensure the test requirements are met
• Identify project risks and defects and develop mitigation plans and workarounds as necessary
• Assist in backlog management, iteration planning, and elaboration of user stories
• Coordinate with technology partners to resolve defects to ensure proper implementation Work with product owners to groom product feature backlog items
• Update and maintain inventory of test scripts developed for each project release and regression testing to ensure alignment with the current system functionality
• Partner with technology to develop automated tests
• Collaborate with Developers
• Investigate issues, bugs, and feedback as they arise
• Partner with technology to develop automated tests
• Collaborate with Software Developers and QA Analysts.
• Investigate issues, bugs, and feedback as they arise.
• Prepare reports and analysis.
• Use test automation frameworks.
• Provide regular reporting of testing progress and results and status of deliverables
• Review testing artifacts developed by QA team and provide feedback
• Escalate issues and risks to management as required
• Oversee defect management
• Perform ad hoc testing, as necessary
• Participate in post-release validation activities.

Qualifications we seek in you!

Minimum Qualifications

• Have 4+ years professional experience at a large financial institution
• Have a 4 year college degree with outstanding academic credentials
• Have previous experience with UAT and regression testing
• Have a knowledge of testing life cycle
• Experience in Agile Scrum Development
• Experience of program co-ordination/administration
• Experience of managing projects, or exposure to the end to ended-to-end project lifecycle, or managing substantial parts of the project lifecycle
• Experience of working within a structured project management framework
• Knowledge of project management tools and techniques
• Subject Matter experience in Client and Party Reference Data management and, including:
• KYC (Know-your-Client) and AML processes, regulations and technology
  Client Onboarding Workflow
  Negative News, Politically Exposed Persons, OFAC/Sanctions screening toolsets and methodologies
  Financial services regulatory environment, including but not limited to KYC, MIFID, EMIR, Dodd Frank and other regulations that impact traded markets and investment banking businesses
  Capital markets products and services
  Derivatives.

Preferred Qualifications/ Skills

• Strategic Thinker
• Quick self-starter, proactive attitude with ability to work in a fast changing environment and with international locations
• Organizational effectiveness - establish relationships, work within an enterprise
• Detailed orientated, strong organizational skills
• Excellent analytical and problem solving skills
• Strong verbal and written communications skills with an ability to express complex technical concepts in business terms and to report to management
• Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness
• Strong prioritization skills to balance key priorities and arrive at decisions to balance cost vs benefits
• Have excellent interpersonal skills necessary to work effectively with colleagues
• Have the ability to facilitate meetings among stakeholders with diverse points of view
• Works well in undefined situations
• Intellectually curious, growth mindset

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Qualifications -

Certifications -

Required Skills -

Agile Project Management

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Contingent Workers, Technology Advisory

Remote Type -

Hybrid

Work Shift -

Standard (United Kingdom)

Why join Genpact?

Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter

Make an impact - Help global enterprises solve business challenges that matter

Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.