Buy-to-Let Loan Servicing Specialist

Stellar Select Ltd; Willesden; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Annual bonus scheme

Pension scheme

Private medical insurance

Life insurance, income protection and

Critical illness cover

26 days' annual leave plus two well‑be

Enhanced maternity and paternity pay

Employee Assistance Programme

Virtual GP service

Season ticket loan

Cycle-to-work and electric car schemes

Discounted gym membership

Professional qualification and develop

Employee referral bonus

Social events and wellbeing initiativ

Job summary

Stellar Select Ltd in London is recruiting two Loan Servicing Case Managers with strong Buy to Let lending expertise to onboard and service loan portfolios end to end, from onboarding and performing loans to arrears, defaults and maturities.

You will be the main point of contact for borrowers, build relationships, manage a diverse caseload, ensure accuracy and regulatory compliance, and support continuous process improvements in a collaborative, customer‑focused team.

Qualifications

• Experience in complex Buy to Let lending or mortgage servicing.
• Experience managing borrower relationships and direct customer contact.
• Understanding of regulatory requirements and consumer duties.
• Strong organisational skills with the ability to prioritise a varied caseload.

Responsibilities

• Manage Buy to Let loan accounts end to end.
• Act as the main point of contact for borrowers, building relationships and delivering excellent customer service.
• Proactively manage a portfolio of performing and non-performing loans, including arrears.
• Engage with borrowers to resolve issues, encourage timely payments and agree appropriate solutions.
• Identify risks and ensure fair customer outcomes while protecting the bank's interests.
• Maintain accurate records and ensure compliance with internal policies and regulatory requirements.
• Collaborate with colleagues and support ad hoc projects and process improvements.

Skills

Loan servicing

Borrower relationships

Regulatory awareness

Organisational skills

Job description

Stellar Select Ltd in London is recruiting two Loan Servicing Case Managers with strong Buy to Let lending expertise to onboard and service loan portfolios end to end, from onboarding and performing loans to arrears, defaults and maturities.

You will be the main point of contact for borrowers, build relationships, manage a diverse caseload, ensure accuracy and regulatory compliance, and support continuous process improvements in a collaborative, customer‑focused team.