Butterfly Volunteer Coordinator

NHS; Wisbech; Hybrid; GBP 31,000 - 38,000; Part time

Job summary

A healthcare organization in Wisbech is seeking a Butterfly Volunteer Coordinator to develop a volunteer-led service supporting end-of-life patients. This part-time role (22.5 hrs per week) requires strong organizational and communication skills, as well as experience with volunteer management. The successful candidate will manage volunteer recruitment and project development, with some hybrid working and occasional travel involved. Salary ranges from £31,049 to £37,796 per annum, pro rata.

Qualifications

• Experience in volunteer administration needed.
• Proven ability to manage competing priorities and deadlines.
• Knowledge of governance for volunteer recruitment.

Responsibilities

• Co-ordinate the Community Butterfly Volunteer Service.
• Day-to-day responsibility for recruitment and management of volunteers.
• Develop and implement a project that improves the patient journey.

Skills

Organisational skills

Communication skills

Networking skills

Customer care skills

Methodical organization

Education

NVQ level 3 in business and administration or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Go back Cambridgeshire and Peterborough NHS Foundation Trust

Butterfly Volunteer Coordinator

The closing date is 02 December 2025

This post is fixed term for 12 months, part time 22.5hrs p/w.

This is a unique and exciting opportunity to be part of the development and implementation of a volunteer led service to support end of life patients in the community.

The overall aim of the project is to enhance compassionate care for end of life patients in Cambridgeshire and Peterborough. You will co-ordinate a project that could make a real difference to people living and dying well.

The successful candidate will need experience within volunteer administration in addition to excellent organisational, communication and networking skills. Bespoke training will be provided by CPFT voluntary services team, as well as ongoing support to help the post-holder recruit and train volunteers.

The post requires a flexible approach with hybrid working, with travel across the region, attending in-person meetings and events. Due to the nature of volunteer recruitment this will include occasional evening and weekend work.

We strongly encourage applicants from diverse backgrounds and experience, particularly those with protected characteristics. If you would like to find out more about the role and the project, we encourage applicants to call us on: 01733 317800.

Main duties of the job

The Butterfly Volunteer Coordinator will be responsible for the development, implementation, and scale of the Community Butterfly Volunteer Service, which can bring huge benefits to patients, staff, volunteers, and our local communities.

The Butterfly Volunteer Coordinator will have day to day responsibility for the recruitment, interview, selection, training and management of Butterfly Volunteers.

The candidate will lead the project, which will increase the number of volunteers who have an interest in supporting palliative patients in the community.

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development. To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. Have day to day responsibility for the recruitment, interview, selection, training and management of Butterfly Volunteers who will provide one-to-one support to end of life patients, providing company and support to people who have few visitors, or whose family/ friends need some respite.
2. With support from CPFT Voluntary Services and Head to Toe, attract and retain a group of Butterfly Volunteers.
3. With support from the Voluntary Services Manager, ensure that Butterfly Volunteers meet all mandatory governance requirements of CPFT and are regularly updated.
4. Develop and implement a project that improves the patient journey and meets the objectives of the Community Butterfly Service.
5. Keep up to date records using the volunteer management system Assemble.
6. Consult and collaborate with key internal and external stakeholders such as CPFT voluntary services, Head to Toe, community nursing teams, The Anne Robson Trust, NHSe and Helpforce.
7. Support the Project Manager to manage and measure the delivery of the project, reporting on project milestones such as volunteer targets.
8. Provide regular communication, updates and evidence-based advice to the Voluntary Services Manager, Project Manager, steering group and senior managers.
9. Proactively develop relationships with community groups, voluntary organisations, other healthcare providers and VCSEs across our region.
10. Understand, respect and implement confidentiality, GDPR, and privacy regulations by attending relevant training, obtaining relevant advice and acting in accordance with such guidance at all times.

Person Specification

Education / Qualifications

• NVQ level 3 in business and administration or willingness to work towards, or clerical or equivalent experience
• Excellent computer skills of Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Knowledge and understanding of the governance needed for the recruitment of volunteers

Experience

• Knowledge and understanding of the governance needed for the recruitment of volunteers.
• Experience of working within a Voluntary Services Department and working with volunteers
• Proven ability to manage competing priorities and deadlines
• Proven organisational skills
• Experience of working with volunteers in an NHS or health setting

Knowledge & Skills

• An understanding of what it means to have a positive volunteering experience
• Excellent communication skills - oral, written and telephone
• Excellent customer care skills
• Methodical and well organised and proven ability to prioritise demanding workload

Personal Qualities

• Demonstrates Trust values of PRIDE
• Ability to approach individuals empathetically in sensitive conversations or decisions
• Ability to communicate with people of varied age and abilities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridgeshire and Peterborough NHS Foundation Trust

£31,049 to £37,796 a year per annum pro rata