Butler

Starwood Hotels & Resorts; Greater London; On-site; GBP 20,000 - 30,000; Part time

Benefits offered by this job

Health & Wellness program

Paid Personal Days

Career Advancement opportunities

Team Member Recognition Program

Job summary

Starwood Hotels & Resorts is seeking a Butler in Greater London, England, to provide exceptional, personalized service to guests. In this role, you will coordinate with housekeeping, food & beverage, and spa teams, ensuring every detail enhances the guest experience. The ideal candidate has experience in luxury service, strong communication skills, and the ability to anticipate needs. This part-time position offers opportunities for career advancement and a culture focused on wellness and sustainability.

Qualifications

• Passionate about delivering exceptional, personalized service.
• Previous experience in a luxury hotel or butler service role preferred.
• Ability to anticipate guest needs and handle concerns calmly.

Responsibilities

• Act as a dedicated point of contact throughout guest stay.
• Coordinate with various teams to ensure seamless service delivery.
• Anticipate and personalize guest experiences.

Skills

Exceptional service delivery

Attention to detail

Strong communication

Organizational skills

Flexibility and adaptability

Job description

## ButlerApplylocations: 1 Hotel Mayfairtime type: Part timeposted on: Posted 3 Days Agojob requisition id: JR104331Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. (Inside Tip: if you instinctively notice the smallest details—and act on them before anyone else does—we should definitely talk.)**Grow with us...** If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you.We’re currently seeking a **Butler** to act as a dedicated point of contact throughout each guest’s stay. This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care.Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey. Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.## **About you...*** Passionate about delivering exceptional, personalized service in a luxury environment.* Previous experience in a luxury hotel, private residence, or butler service role is preferred.* A natural communicator with a warm, professional, and discreet approach.* Highly detail-oriented, with the ability to anticipate guest needs proactively.* Strong organisational and multitasking skills, able to manage multiple requests seamlessly.* Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.* A collaborative team player who works closely with multiple departments to ensure seamless service delivery.* Maintains the highest level of discretion and integrity when handling guest information.* Solution-oriented, with the ability to handle guest concerns calmly and professionally.* Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays.**Why Choose Us?**Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:* Designed by Nature work environment* Health & Wellness – Competitive Vision, and EAP program* Retirement Planning* Paid Personal Days* Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!* SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.* Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now