Business Unit Head

CBW Staffing Solutions Limited; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading staffing agency is looking for a Business Unit Head for Hard FM services to manage commercial properties in Central London. The ideal candidate will oversee maintenance teams, ensuring high-quality service and effective contract management. Responsibilities include leading financial planning and development, managing a small team of Account Directors, and maintaining strong client relationships. A competitive compensation package, including a salary of up to £90k, plus allowances and benefits, is offered.

Benefits

£5,000 car allowance

Bonus

Pension

Healthcare

Qualifications

• Managerial experience at Account Director or above within a hard services environment is essential.
• Proven experience within the commercial maintenance industry.
• Ability to communicate both verbally and in writing with all levels of staff and clients.

Responsibilities

• Provide leadership and ensure planned development of contracts.
• Ensure customer focus within all operational activities.
• Accountable day-to-day to relevant client contacts.

Skills

Excellent motivational and influencing skills

Strong financial skills

Ability to manage conflict and crisis situations

Education

Recognised electrical or mechanical qualifications

Job description

Business Unit Head – Hard FM Service Provider – Central London – up to 95K

Are you an experienced senior manager looking for a new challenge?

Or are you an Account Director or Operations Manager looking for the next step in your career?

Do you have experience managing large maintenance contracts?

One of the established names in the commercial building maintenance industry is looking to recruit a Business Unit Head to look after a collection of commercial properties in and around Central London.

They are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance teams.

The role will also be reporting directly to the Operations Director and will be responsible for managing a number of commercial buildings in London. There is an excellent mix of contracts including commercial properties and higher education and all have permanent maintenance teams on site which are headed up by Account Managers.

The value of the contracts total at around the £12 million mark with lots of potential to grow the business unit. Time will be spent based on each of the locations with the option to work from their South East based head office when needed.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

Main Duties

• Excellent influencing and negotiation skills.
• Strong financial skills.
• Ability to manage conflict and crisis situations effectively.
• Provide leadership, and ensure the planned development of a portfolio of contracts to ensure that contractual commitments are met and exceeded.
• Ensure that opportunities for the strategic development of contracts are explored to deliver increased turnover and profitability.
• Ensuring business policies and processes are effectively communicated, and implemented within contracts.
• Ensure additional services and projects are added, and contracts are re‑won on re‑tender.
• Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth.
• Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Accountable day‑to‑day to the relevant client contacts.
• Line management responsibility for a small team of Account Directors.
• Financial responsibility for the delivery of plan commitments for the contract portfolio.
• The development and review of teams, appraisal, and the application of effective people management practice.

The package on offer includes:

Package

• Up to £90,000
• £5,000 car allowance
• Bonus
• Pension
• Healthcare

Requirements:

Requirements

• Hard services background, ideally with recognised electrical or mechanical qualifications.
• Managerial experience at Account Director or above within a hard services environment is essential.
• Proven experience within the commercial maintenance industry.
• Excellent motivational and influencing skills, with high levels of personal integrity.
• A proven track record in commercial portfolio management.
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Strong financial understanding.