Business Travel Operations Executive

Travel Trade Recruitment; Manchester; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading specialist corporate travel company in Manchester is seeking a Business Travel Operations Executive. The role involves supporting operational teams with ticketing tasks and requires extensive travel agent experience, particularly with GDS systems. The ideal candidate will be detail-oriented and possess strong problem-solving skills. Competitive salary of up to £38k and various employee perks are included.

Benefits

Competitive salary

Healthcare cash-back scheme

Wellness and EAP program

Employee discounts

Enhanced pension contributions

Increased holiday time with service

Qualifications

• Extensive travel agent experience in a trading or supporting role.
• Comprehensive GDS experience and knowledge of all ticketing scenarios.
• Expertise in reading fare rules and processing refunds.

Responsibilities

• Support booking agents with day-to-day ticketing activities.
• Assist operational teams with reissue requests and processing.
• Resolve ticketing and refund queries efficiently.

Skills

Travel agent experience

Travelport+ GDS experience

Specialist fare knowledge

GDS ticketing proficiency

Refund processing

Problem-solving skills

Job description

We’re looking for a Business Travel Operations Executive to join a leading specialist corporate travel company full-time/35 hours per week! This is an incredible opportunity for an experienced Senior Travel Administrator with solid GDS, who thrives in a diverse, fast‑paced, and rewarding role. Offering a highly competitive starting salary up to £38k pa, this is a hybrid position in Manchester. As a Business Travel Operational Executive, you’ll support with complex operational, post-booking and ticketing for this leading successful Corporate Travel company. You’ll collaborate closely with our global team, contribute to exciting company initiatives, and take a proactive, creative approach to every challenge. If you’re passionate about travel, love problem-solving, and want to work in a fun, supportive, and dynamic environment, we’d love to hear from you!

What will I be doing?

• Support operational booking agents with day‑to‑day ticketing activities and transactions
• Assist all operational teams with reissue requests, including quoting and processing ticket reissues
• Provide day‑to‑day support to operational agents on all GDS processes
• Resolve any ticketing and reissue issues that arise
• Help process the booking and invoicing of NDC bookings
• Process all types of refund requests within the required timeframes
• Handle refund queries from the back office BSP team and other personnel
• Adhere to PCI procedures in accordance with regulation and Company policy

What’s in it for me?

You’ll enjoy some great perks when you join us, including a competitive salary that reflects your experience, a healthcare cash‑back scheme to help with everyday health costs, and a wellness and EAP program to support your wellbeing inside and outside of work. You’ll also get access to fantastic employee discounts along with enhanced pension contributions to help you plan for the future. Plus, the longer you’re with us, the more holiday time you’ll earn.

Experience Required

• Extensive travel agent experience in a trading or supporting role
• Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios
• Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds
• Understanding of nett fare mark‑ups to maximize profit
• Knowledge of GDS technical processes incl. scripting functions
• Knowledge of ADM investigation & resolution

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Gemma Thelwell. I can be contacted on 0161 9236120 or [e-mail] Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? The we have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.