Business Travel Executive

Travel Trade Recruitment Limited; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global Travel Management Company in London is seeking an experienced Senior Travel Executive to manage complex travel arrangements for VIP clients. The ideal candidate will possess strong GDS knowledge and experience in a corporate travel environment. The role offers a quarterly incentive scheme, hybrid working options after probation, and other benefits including medical and pension contributions.

Benefits

Quarterly Incentive Scheme

20 days annual leave + UK Bank Holidays

Hybrid working model

5% employer pension contribution

Cash-back health scheme

Responsibilities

• Manage complex travel bookings across air, rail, hotel, and ancillary services.
• Deliver a premium service experience to VIP and executive-level clients.
• Issue tickets, process reissues, and handle fare adjustments.
• Resolve client issues promptly with a service-first mindset.
• Ensure compliance with internal standards and client SLAs.
• Maintain accurate records and booking documentation.
• Support vendor negotiations and cost-saving initiatives.
• Handle accounting queries and reconciliation tasks.
• Mentor junior colleagues and support team development.
• Adhere to data security and regulatory compliance (incl. PCI).

Skills

3+ years in a TMC or corporate travel environment

Confident using GDS (Galileo highly preferred)

Strong knowledge of fare construction and ticketing

Proven ability to service VIP clients with discretion and professionalism

Education

Degree level or equivalent work experience

Tools

Galileo

Job description

An established and fast-growing global Travel Management Company is seeking an experienced Senior Travel Executive to join their London-based corporate team. The ideal candidate will have a passion for delivering exceptional service and a proven track record of managing complex and VIP-level travel arrangements.

You’ll be responsible for end-to-end travel planning, ensuring seamless experiences for high-profile corporate clients. Your role will require attention to detail, a strong knowledge of GDS systems (Galileo preferred), and the ability to handle travel logistics efficiently and professionally.

Key Responsibilities

• Manage complex travel bookings across air, rail, hotel, and ancillary services
• Deliver a premium service experience to VIP and executive-level clients
• Issue tickets, process reissues, and handle fare adjustments
• Resolve client issues promptly with a service-first mindset
• Ensure compliance with internal standards and client SLAs
• Maintain accurate records and booking documentation
• Support vendor negotiations and cost-saving initiatives
• Handle accounting queries and reconciliation tasks
• Mentor junior colleagues and support team development
• Adhere to data security and regulatory compliance (incl. PCI)

Experience & Skills

• 3+ years in a TMC or corporate travel environment
• Confident using GDS (Galileo highly preferred)
• Strong knowledge of fare construction and ticketing
• Proven ability to service VIP clients with discretion and professionalism

Education

• Degree level or equivalent work experience

What’s on Offer

Quarterly Incentive Scheme to reward agents for delivering exceptional service and value:

• Earn 5% of quarterly commission earnings (after salary and standard deductions), based on:
• Airline commission
• Salary Neg for right person
• Mark-ups (air, hotel, car hire, ancillary)
• Transaction fees

Additional Benefits

• Annual Leave: 20 days + UK Bank Holidays (increases annually up to 25 days)
• Hybrid working (after 3 month probation): 3 days office/2 days from home
• Pension: 5% employer contribution (employee contributes 3%)
• Medical: Cash-back health scheme (Level 3 coverage)

Ready to take your travel career to the next level? Apply now online and join a collaborative, high-performing environment where your expertise and attention to detail are truly valued.