Business Travel Consultant

C&M Travel Recruitment; United Kingdom; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

A leading travel company in the UK seeks an experienced Business Travel Consultant to manage key accounts. The role involves using travel expertise and customer service skills to arrange flights and manage client relationships. Successful candidates will have GDS experience and strong organisational abilities. This position offers a competitive salary between £29k-£31k and hybrid working options.

Benefits

Bonuses

Hybrid working model

Monday to Friday hours

Qualifications

• Experience in a travel role (business, groups, or leisure) is required.
• Expertise in fares and reissues.
• Ability to thrive in a busy environment.

Responsibilities

• Build and maintain relationships with clients and suppliers.
• Make reservations using GDS and ensure accuracy.
• Deal with customer queries and issues promptly.

Skills

GDS expertise

Customer service skills

Organisational skills

Communication skills

Knowledge of ticketing

Tools

Sabre

Amadeus

Galileo

Job description

Business Travel Consultant

This exceptional travel company have an opportunity for an experienced Business Travel Consultant join them to work on one of their key prestigious accounts. In this role you will be using your travel & flights expertise and exquisite customer service to respond to client enquiries to book a variety of travel arrangements, with a focus on flights. This is an amazing opportunity to join this fast paced and innovative travel company with a competitive salary. Hybrid working available, circa 3 days in the office.

Business Travel Consultant - Role & Responsibilities

• Build and maintain excellent relationships with both clients and suppliers - providing a bespoke tailor-made, efficient end to end service.
• Liaise with clients to provide flight costs & information
• Make reservations using the GDS ensuring all information is accurate and all additional seating / baggage etc requirements have been made.
• Apply appropriate fares and issue tickets and documents with the specified time frame including re‑issuing and refunding where appropriate.
• Ensure concise and accurate pricing using fare sheets.
• Dealing with customer questions and issues arising, ensuring a timely response and satisfactory outcome.
• Ensuring timely issuing of invoices and responses to accounts team for ticketing / ADMS & invoicing queries.

Business Travel Consultant - Skills & Experience Required

• Experience in a business / groups / or leisure travel role (MUST have GDS expertise)
• Excellent fares and reissues knowledge
• GDS proficiency (Sabre / Amadeus or Galileo)
• Outstanding organisational and customer service skills
• Knowledge of ticketing would be advantageous although not essential.
• Excellent communication & relationship management skills.
• Highly motivated with ability to thrive in a busy environment

Business Travel Consultant - Key Benefits

• Salary according to experience (circa 29k to 31k) with bonuses
• Monday to Friday - 9 to 5.30
• Hybrid working circa 3 days office based.
• Fantastic opportunity to join this market leading prestigious travel company.

To apply for the role of Business Travel Consultant, please apply online or email your CV to (url removed).