Business Travel Consultant

American Express Global Business Travel; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading travel management company is seeking a Business Travel Consultant to join their remote team in the United Kingdom. In this role, you will advise corporate clients on travel arrangements and ensure excellent service standards. Candidates must have advanced knowledge of Global Distribution Systems such as Sabre or Amadeus and experience in business travel. The position offers flexible benefits and opportunities for career advancement.

Benefits

Health and welfare insurance plans

Retirement programs

Parental leave

Travel perks from major providers

Access to a learning platform with over 20,000 courses

Inclusion Groups for discussion and support

Qualifications

• Strong understanding of the travel industry (business or leisure).
• Ability to resolve customer issues quickly and independently.
• Act with integrity and ensure client confidentiality.

Responsibilities

• Advise and arrange travel for corporate business customers.
• Conduct analysis on travel options and anticipate traveler needs.
• Arrange domestic and international business travel.
• Ensure compliance with travel policies and regulations.
• Collaborate with the team to improve service levels.

Skills

Advanced knowledge of GDS: Sabre or Amadeus

Prior experience in business travel

Passion for excellence in client service

Professional communication (written and verbal)

Attention to detail

Teamwork and openness to feedback

Tools

Global Distribution Systems (GDS)

Job description

Get AI-powered advice on this job and more exclusive features.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Business Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), especially Sabre or Amadeus.
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What We’re Looking For

• Advanced knowledge of GDS: Sabre or Amadeus
• Prior experience in business travel
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 – 19:00 (37.5 hours per week). This role is fully remote – must reside in the United Kingdom.

Location

United Kingdom

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;