Business Travel Consultant

Travel Trade Recruitment Limited; Remote; GBP 35,000 - 40,000; Full time

Job summary

A reputable Travel Management Company is looking for an experienced Out of Hours Business Travel Consultant. This fully homeworking role entails assisting clients with disrupted travel and urgent bookings outside of regular hours. The successful candidate will maintain high customer service standards and possess strong knowledge of Sabre and Amadeus. A calm, detail-oriented approach under pressure is essential. The position offers competitive salary options, flexible shift patterns, and a collaborative work environment.

Qualifications

• Experience as a Business Travel Consultant is required.
• Ability to work under pressure and manage emotions during client disruption.
• Self-motivated with a calm demeanor.

Responsibilities

• Answer calls and emails from clients in a professional manner.
• Offer expert travel advice.
• Issue and re-issue international and domestic airfares.
• Source cost-effective worldwide routes for travel bookings.
• Provide quality control and risk analysis for travel.
• Create traveller tracking reports in case of major events.

Skills

Knowledgeable on Sabre and Amadeus

Fares & Ticketing Level 1 & 2 (or equivalent experience)

Knowledge of Microsoft products (Outlook, Word, Excel)

Good geographical and product knowledge of destinations and airlines

Good organisational skills

Excellent customer service & communication abilities

Flexible approach to provide innovative travel solutions

Job description

Overview

Are you an experienced Business Travel Consultant? Are you fully trained in Sabre GDS? Looking for a role outside of normal business hours? We have the role for you!

We have an exciting opportunity for a fully homeworking Out of Hours Business Travel Consultant to join a reputable Travel Management Company.

This role will support the travel operation (out of hours) by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings.

The Job

• Answering calls and emails from clients in a polite, efficient, and professional manner
• Offering expert advice in all aspects of travel
• Maintain the outstanding level of customer service provided by the 'day' team
• Work as part of an efficient team, communicating effectively both internally and externally
• To issue, re-issue and perform re-calculations of international and domestic airfares
• Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
• Providing additional Quality Control to day team processes when call volumes permit
• Provide 'risk analysis' of global travel news and communicate to Senior Management as appropriate
• Creation and provision of traveller tracking reports for communication to clients in the event of a major event

The Person

The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm, and have a sympathetic and reassuring approach to providing assistance at highly stressful times. You will therefore be self‑motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You'll be fulfilling last‑minute/urgent travel bookings on behalf of the company's Corporate, Media, Entertainment and Contractor clients so attention to detail and meticulous standards are key.

Skills Required

• Knowledgeable on Sabre and Amadeus
• Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
• Knowledge of Microsoft products, including Outlook, Word, and Excel
• Possess good geographical and product knowledge of destinations and airlines
• On the pulse with world events and likely travel implications
• Good organisational skills and excellent customer service & communicative abilities are essential
• Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clients.

Hours of Work / Package

37.5 hours a week.

Out of hours - happy to offer different shift options (evenings, weekends, or overnight shifts).

Salary - Circa £35,000 - £40,000 (dependent on experience) + bank holiday payments / bonus