Business Travel Consultant

Clarity Business Travel; Breadsall; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Refer a friend bonus

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Job summary

Clarity Business Travel in Derby is seeking a Travel Expert to handle UK, European and worldwide bookings, amendments, and cancellations with a high level of service. You will manage flights, rail, hotels, and ancillary services while adhering to client travel policies.

You'll process bookings via multiple channels, gather client needs, and maintain GDPR & ISO standards. The role requires experience in travel or retail, strong communication, and the ability to work accurately under pressure in a

Qualifications

• Experience in travel or retail and proven customer service experience.
• IT & computer literate with email and web-based programs; GDS skills (Galileo).
• Strong communication skills, both verbal and written.
• Ability to work accurately under pressure in a fast-paced environment.

Responsibilities

• To process bookings, amendments, and cancellations within SLA across multiple channels.
• Obtain accurate customer needs brief using effective questioning techniques.
• Work to client travel policy to find the best options for the customer.
• Ensure the highest level of customer service for internal and external customers.
• Resolve customer and supplier queries; escalate when appropriate.
• Complete mandatory training and ensure GDPR & ISO standards compliance.

Skills

Customer service

Communication skills

GDS (Galileo)

IT literacy

Analytical skills

Teamwork

Tools

Galileo (GDS)

Job description

• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Overview And What We Offer

• Mon - Friday 37.5hrs
• Location - Derby
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who We Are And What We Do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Purpose

The key purpose of the role is to be a Travel expert, working on a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide Business travel requirements, whilst offering a high level of service. Within the remit of the role, you will process all aspects of business travel from flights, rail, hotels, and ancillary services, whilst always working within the client’s travel policy.

Operational

• To process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels. Converting general enquiries into actual bookings utilising all the tools and technology available
• To obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
• Working to the clients travel policy finding the most appropriate options to the customer
• Ensure the highest level of customer service is always offered to internal and external customers
• To effectively resolve internal and external customer and supplier queries, escalating where appropriate
• Responsible for completing all mandatory training as determined by the business
• Accurately process data to ensure compliance with GDPR & ISO standards
• Keep up to date with travel trends and Industry knowledge
• Promote a professional image to all customers and suppliers
• To be aware of team targets and overall team performance against targets
• Maximize supplier income by actively promoting and selling through our agreed preferred partners

Experince

• DUE TO Security vetting for this role you must of been a resident in the Uk for a min of 3 years
• Experience in Retail or Business Travel
• Knowledge of the Travel Industry
• Proven customer service experience
• IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo)
• The ability to work accurately under pressure, in a fast-paced environment
• Excellent communication skills both verbal and written
• The ability to understand our clients’ needs and requirements
• The ability to think logically and consider all relevant aspects with strong analytical skills.
• To work within a team environment to achieve team/department objectives