Business Systems Manager

Active Care Group; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A major independent healthcare provider in the UK seeks a Business Systems Manager to lead a team, manage applications, and build stakeholder relationships. This role involves overseeing system performance, vendor management, and aligning IT strategies with business goals. The ideal candidate will have strong project management skills and experience in healthcare systems. This home-based position requires occasional UK travel. Competitive benefits include 25 days of holiday, an employee assistance program, and a pension plan.

Benefits

25 days plus bank holidays

Birthday off

Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan

Refer a Friend Scheme

Qualifications

• Proven experience with a range of healthcare systems.
• Strong vendor management and project management skills.
• Ability to communicate technical issues to non-technical staff.

Responsibilities

• Lead and mentor the Business Systems Team.
• Manage all systems' performance and supplier relationships.
• Ensure system enhancements meet business needs.

Skills

Vendor management

Project management

Client-facing skills

Communication skills

Adaptability

Tools

Healthcare ERP systems

Scheduling systems

Finance systems

Office applications

Job description

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

Overview

We'd like you to join us as a Business Systems Manager, which will be home based with occasional UK travel to sites and offices. This is a key management role, reporting the Head of Business Systems, and is responsible for all applications across the organisation, which include on-premise, cloud based, and SaaS products. The Business Systems team compromises of Business System Engineers and Analysts. In addition to this, the team are supported by a range of third-party providers, and management of those relationships will be a key element of the role. This role will support the Head of Business Systems to develop and implement ACG's IT strategy, which is aligned to the company's overall strategy. As part of that, you will play a key role in significant projects supporting key areas of the business including Operations and Finance. In addition, you'll need to ensure we get the best out of our current systems, some of which have only recently been implemented, as part of a major technology transformation programme. Building relationships with key stakeholders within the wider IT department and across the organisation will be essential, both to ensure our systems operate in line with the needs of our colleagues, and to provide the platform needed to deliver the organisations vision.

Note, interviews will be conducted face to face for this role. We have numerous locations across the UK that can be made available to reduce the commute where possible.

What you'll be working

• Working Monday - Friday
• 37.5 hours per week

Responsibilities

• Effectively lead and mentor members of the Business Systems Team.
• Responsibility for all systems, which will cover areas such as performance, maintenance, availability, upgrades, integration, enhancements, support and licensing.
• Develop and maintain strong working relationships with key stakeholders across the organisation, at all levels.
• Build and manage relationships with our key suppliers, ensuring appropriate services are being provided, service contacts are being adhered to and that we are making best use of our managed service offerings.
• Responsibility for the assessment, development, testing and implementation of new systems, & improvements to existing systems.
• Liaise with all parts of the business to gather requirements and design solutions with stakeholders and end users.
• Ensure that all system improvements meet business requirements and conform to ACG strategies.
• Ensure the business applications meet the Business Continuity requirements.
• Establish policies and quality assurance standards for application deployment, customisation, governance and support.
• Identify areas for improvement, communicate to senior management & follow through to ensure continual improvement of supported systems.
• Establish close working relationships with the wider IT team.
• Develop a personal profile in the external IT healthcare marketplace, to represent the organisation as forward thinking and innovative in all aspects of technology.
• Ensure your team are well-trained, well-organised, well-supported and properly supervised and motivated. Responsible for their performance management, training and development.
• Manage staff appraisals and input into annual salary reviews.
• Develop, coach and mentor direct reports within your function.
• Be inclusive, collaborative and ensure a team ethic which promotes openness without judgement.
• Foster key internal relationships with Management of the Business Systems team, Head of Business Systems, wider IT team, key vendor partnerships, business systems owners and users & the Executive Committee.

Qualifications / What you'll have

• Excellent track record of implementing and supporting a broad range of systems with an understanding of business risk management.
• Understanding of the need to deliver systems and services in line with the needs of the users.
• Articulate communication/presentation skills, including the ability to translate technical/security issues, to business users, direct reports and influence senior management.
• Able to build effective relationships and network across the group and externally with vendors and sector contacts.
• Possesses a high degree of technical fluency and able to demonstrate and communicate the practical application of this competence.
• Strong vendor management skills.
• Excellent project management skills.
• Ability to work effectively in an environment where there are several competing pressures.
• Self-motivated, willingness to take on challenges and adaptability to change and manage changing priorities.
• Able to demonstrate excellent client/customer facing skills, with a good understanding of general business needs and service delivery.
• Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate.
• Methodical approach to work, with a strong focus on accuracy and quality.
• Understands the need for documentation and well-defined procedures.

Technical Skill requirements

• Healthcare ERP systems
• Scheduling systems
• Office applications
• Finance systems

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

Benefits

• 25 days plus bank holidays
• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group