Business Systems Lead, Site Support

Ball Corporation; Milton Keynes; On-site; GBP 68,000 - 90,000; Full time

Benefits offered by this job

Incentive plan

Comprehensive benefits package

Defined contribution pension

Life insurance

Meal assistance

Job summary

Ball Corporation seeks an experienced Business System Lead to drive the delivery and improvement of business technology services across the organisation. You will own service performance, governance, budgeting, and stakeholder collaboration to ensure reliable IT support and execution of strategic initiatives.

You will lead large teams, oversee SAP/JD Edwards ERP platforms, manage vendor relationships, and champion information security and data integrity within a multinational manufacturing

Qualifications

• Bachelor’s degree or higher in IT, CS, business or related field.
• Minimum 6 years of experience supporting business systems and IT infrastructures.
• At least 3 years in leadership overseeing technology service delivery.
• Experience leading large teams in complex enterprise or multinational environments.
• Strong knowledge of ITSM, project management, information security, compliance, and risk management.
• Experience with ERP platforms such as SAP or JD Edwards; manufacturing or supply chain experience preferred.

Responsibilities

• Lead business system and technology service delivery activities, aligning resources with business objectives.
• Manage departmental budgets, technology investments, timelines, compliance requirements, and risk management initiatives.
• Drive information security, data integrity, and adherence to IT standards and governance frameworks.
• Oversee asset lifecycle management and end-user technology services for operational effectiveness.
• Monitor service levels, performance metrics, and dashboards while driving continuous improvement.
• Manage vendor relationships and external providers to ensure quality and value.
• Lead, develop, and grow high-performing teams through recruitment, succession planning, coaching, and performance management.

Skills

Leadership

IT service management

Project management

Information security

Vendor management

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field

Tools

SAP

J.D. Edwards

Job description

At Ball, integrity and trust are the foundation of who we are. Guided by our core values —"We Care. We Work. We Win."— we create a culture where every voice matters and every idea drives progress.

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Create a new future.

Your Opportunity to Make an Impact

Role

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet:

As a Business System Lead, you will lead the operational delivery and continuous improvement of business technology services across the organization. This role is responsible for service performance, technology governance, resource planning, and stakeholder collaboration to ensure reliable IT support and successful execution of strategic business initiatives.

How You'll Make a Difference

• Lead business system and technology service delivery activities, aligning resources and priorities with business objectives.
• Manage departmental budgets, technology investments, timelines, compliance requirements, and risk management initiatives.
• Drive information security, data integrity, and adherence to corporate IT standards and governance frameworks.
• Oversee asset lifecycle management and end-user technology services to ensure operational effectiveness.
• Monitor service levels, performance metrics, and dashboards while driving continuous improvement and operational excellence.
• Manage vendor relationships and external service providers to ensure quality, compliance, and value delivery.
• Lead, develop, and grow high-performing teams through recruitment, succession planning, coaching, and performance management.

What Helps You Thrive In This Role

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• Minimum 6 years of experience supporting business systems, software delivery, and IT infrastructure environments.
• At least 3 years of leadership experience managing teams and technology service delivery activities.
• Experience leading large teams within complex enterprise or multinational environments.
• Strong knowledge of IT service management, project management, information security, compliance, and risk management.
• Experience with vendor management, technology selection, business case development, and budget ownership.
• Experience with ERP platforms such as SAP, J.D. Edwards, or similar systems; manufacturing or supply chain experience is preferred.

Work Environment: Please note that this role can be based in any eligible Ball manufacturing location within EMEA.

Hiring Range: 81 000 – 108 000 EUR gross per year in Germany. The final salary will be determined based on the candidate’s education, experience, knowledge, skills, and competencies, while taking into account internal equity and the M+E NRW collective bargaining agreement.

Incentive Plan: This position is eligible to participate in Ball’s annual incentive compensation program.

Comprehensive Benefits Package: Defined contribution pension, life insurance, accident and disability insurance, employee assistance program and meal assistance.

If you have a disability and/or long-term health condition that impacts your ability to access any of the information outlined in the job application process, please do not hesitate in letting us know, so that we can endeavour to provide it you in the most accessible format. Please email [e-mail] with your access request, and somebody will respond to you within 3 business days.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.