Business Systems Engineer (Remote - UK based)

Estendio; Glasgow; Remote; GBP 80,000 - 100,000; Full time

Job summary

A growing tech company in the UK is seeking a Business Systems Engineer to design and integrate internal systems. The role involves automation, managing back-office technology, and collaborating with marketing and sales teams. Candidates should have a strong foundation in web technologies and experience with AWS services. A remote-first work environment is offered with a flexible schedule and generous time-off policy.

Benefits

33 days holiday (including public holidays)

Remote-first with quarterly meet-ups

Wellbeing cashback plan

Home working setup budget

Qualifications

• Strong foundation in engineering principles and technical skills.
• Thrives in a startup environment with problem-solving abilities.

Responsibilities

• Design, implement, and maintain integrations across systems.
• Collaborate with marketing on CRM and lead capture flows.
• Develop and maintain dashboards for operational KPIs.

Skills

Web technologies (HTML, CSS, JavaScript, PHP, TypeScript)

API and webhook integrations

Strong SQL skills

AWS services experience

Familiarity with CRM platforms (HubSpot, Salesforce)

Tools

Looker

Metabase

QuickSight

Terraform

CloudFormation

Job description

About Us

We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys.

Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, we recently launched our second product, Tailo, an AI-powered reading platform designed to create a tailored reading experience for every mind.

Our mission is to become the world\'s leading accessibility company, and we’re entering an exciting stage of rapid growth as we scale over the next year.

About the Role

We’re seeking a Business Systems Engineer to design, integrate, and scale the internal systems that support our go-to-market and operational teams.

This role focuses on back-office technology, data flow, and automation—connecting tools such as our CRM, customer portals, and analytics platforms to ensure smooth and reliable operations as we grow.

Our internal ecosystem is built primarily on the AWS platform. You’ll use services such as Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL) alongside SaaS integrations to build scalable, secure, and maintainable systems. Cloudflare is also used for DNS, email routing, CDN, and domain management.

You’ll sit within the Engineering organisation, collaborating closely with Marketing, Sales, and Operations to translate business needs into sustainable, secure, and automated systems that support GTM and operational workflows.

Responsibilities

Integrations & Automation

• Design, implement, and maintain integrations across CRM, license portals, analytics platforms, and other internal systems.
• Automate workflows to reduce manual effort and improve data consistency across tools.
• Build and manage serverless automations and APIs using AWS Lambda, API Gateway, and Step Functions.
• Use infrastructure as code (Terraform or CloudFormation) for consistent provisioning and deployment.

Marketing & Sales Support

• Collaborate with marketing to set up and optimise landing pages, UTM tracking, lead capture flows, and attribution dashboards.
• Ensure CRM and marketing tools (e.g., HubSpot, Salesforce) are well-integrated and deliver accurate data.
• Support analytics pipelines and attribution tracking, including server-side tagging.
• Manage CDN and caching configurations through CloudFront and Cloudflare for performance and reliability.

Operational Infrastructure

• Maintain and enhance customer and partner portals hosted on AWS (S3, CloudFront, or container-based setups).
• Manage domains, DNS, and routing via Route 53 and Cloudflare.
• Configure and maintain email routing through SES and Cloudflare, including SPF, DKIM, and DMARC.
• Support authentication, access management, and secure connectivity between systems.

Data & Reporting

• Develop and maintain dashboards and reports for marketing, sales, and operational KPIs.
• Work with BI tools such as Looker, Metabase, or QuickSight for reporting and analysis.
• Design and maintain data flows between CRMs, analytics tools, and internal databases.
• Manage RDS (MySQL/PostgreSQL) instances for data storage, performance, and reporting.
• Ensure data integrity and consistency across systems and pipelines.

About You

You have a strong foundation in engineering principles and technical skills with a zest for problem-solving and the ability to develop solutions. This is a new role, reporting to our VP of Engineering, taking on projects and responsibility for our internal systems. Great opportunity to shape the internal IT function.

You’ll thrive in a startup environment where pace, learning and adaptability are part of the culture - and you’re excited to work alongside a close-knit, mission-driven team.

Essential

• Solid understanding of web technologies (HTML, CSS, JavaScript, PHP, TypeScript) and CMS/landing page platforms.
• Experience building and maintaining integrations using APIs and webhooks.
• Familiarity with CRM platforms such as HubSpot or Salesforce.
• Working knowledge of AWS services including Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL).
• Experience managing Cloudflare DNS, CDN, and email routing.
• Strong SQL skills and practical experience with MySQL and PostgreSQL.
• Experience with BI tools such as Looker, Metabase, or QuickSight.
• Understanding of analytics, tracking, and marketing attribution.
• Ability to collaborate across technical and business teams to deliver reliable solutions.

Desirable

• Experience with low/no-code integration tools such as Zapier, Make, or Workato.
• Familiarity with ETL pipelines or data orchestration tools.
• Familiarity with Amplitude Analytics, Google Tag Manager
• Experience with Terraform, CloudFormation, or other IaC tools.
• Exposure to authentication and SSO systems (Cognito, SAML, or OIDC).
• Experience with AI or LLM-based automation (e.g., integrating GPT or similar models into internal workflows).
• Background in SaaS or B2B environments.

What We Offer

• Flexibility: Working remotely with occasional meetings and Quarterly company get togethers
• Impact: An opportunity to build out the internal IT function as we grow and scale
• Collaboration: Work closely with a small, passionate team that values innovation and collaboration

Why Join Us?

• 🕓 9-day fortnight (every second Friday off)
• 🌴 33 days holiday (including public holidays)
• 🏡 Remote-first with Quarterly Company Meet-Ups
• 🧠 Wellbeing cashback plan and assistive tech support
• 🧰 £150 home working setup budget
• 💡 Make a real impact - building inclusive tech for every mind

Location

Remote (Based in the UK)

Please Note: You must be based in the UK and have the right to work in the UK

Our Hiring Process

We’re committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do. If you need any adjustments at any stage, just let us know.

Stage 1: Informal Chat - An initial call to get to know each other and explore fit. (20-30 Minutes)

Stage 2: Technical Skills & Culture Interview - A deeper dive into your experience, skills & values during an interview with the Hiring Manager and CTO (1 Hour)

Stage 3: Team Meet - A final stage - An informal chat with senior operational team members to get a feel for collaboration, values alignment, and ways of working (45-60 mins)

We believe interviews are a two-way process, and finding a great fit for you and our team—ask us anything you like.

Sounds like you? We’d love to hear from you.