Business Systems and Information Quality Advisor

Surrey County Council; Reigate; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A local government authority in the UK seeks a Business Systems and Information Quality Advisor for a full-time role. This position offers a salary of £33,552 and the opportunity for hybrid working. Candidates should demonstrate a commitment to excellent customer service and possess some knowledge of social care systems. The role focuses on supporting frontline staff with system issues and improving data quality across the organization. The application closes on 01.12.2025.

Benefits

26 days' holiday, rising to 31 days

Generous pension scheme

Employee Assistance Programme

Learning and development resources

Wellbeing and lifestyle discounts

Qualifications

• Some knowledge of adult social care systems is necessary.
• Proven experience with user acceptance testing is preferred.
• Ability to travel across Surrey for meetings as needed.

Responsibilities

• Help frontline staff resolve recording errors and system issues.
• Coach users to build confidence in using core systems.
• Collaborate on building and testing forms and bespoke solutions.
• Promote the importance of data quality across ASC.

Skills

Customer service commitment

Operational knowledge of social care systems

User acceptance testing

Ability to work on multiple tasks

Excellent Word and Excel skills

Tools

MS Teams

O365

Job description

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This permanent, full-time position has a starting salary of £33,552 per annum based on a 36 hour working week.

We have a great opportunity for a Business Systems and Information Quality Advisor to join our fantastic Business Systems Team.

This role is open to hybrid working with the right balance. We come together in person for two days per week on average (or 40% of the working week) and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About The Role

Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you!

Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams.

In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects.

Your key responsibilities as a Business Systems and Information Quality Advisor will include:

• Helping frontline staff resolve recording errors and system issues
• Coaching users to build confidence and competence in using our core systems
• Collaborating on building and testing forms, outputs, and bespoke solutions
• Supporting system upgrades by testing new functionality and ensuring readiness for release
• Promoting the importance of data quality and accurate recording across ASC

This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with:

• Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality
• Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice
• Ability to work on multiple tasks at once and develop excellent working relationships with colleagues
• Experience of user acceptance testing, and / or systems development
• Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams
• Experience of using o365 including Word and Excel to a high standard

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• Please tell us about a situation where you identified a problem in a business process or system. What steps did you take to resolve it, and what was the outcome?
• Please describe how you've communicated system or process changes to a diverse group of stakeholders. How did you ensure the message was clear and well‑received?
• This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal?
• This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data‑related context? What was the situation, and how did you ensure a positive outcome?

Before submitting your application, we recommend you read the job description & to get an insight into working at Surrey.

The job advert closes at 23:59 on 01.12.2025 with interviews planned to follow.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.