Business Systems Analyst

Markel; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global insurance and investment firm is seeking a proactive Business Systems Analyst to join their Application Support and Enhancements team. The role focuses on ensuring application reliability, incident analysis, and collaborating with technical teams to improve systems. Candidates should have strong analytical skills and experience in requirements gathering, with a commitment to enhancing business value delivery. Competitive salary with extensive benefits offered.

Benefits

Annual bonus

25 days paid holiday

Strong benefits package

Fantastic company pension scheme

Private medical and dental cover

Life assurance

Travel insurance cover

Qualifications

• Experience as a Business Systems Analyst or in application support/enhancements.
• Strong analytical skills for Incident and root-cause analysis.
• Practical experience in requirements gathering and documentation.
• Familiarity with COTS systems in a multi-application environment.
• Understanding of ITIL service management processes.
• Ability to work collaboratively in agile environments.

Responsibilities

• Assist in the investigation of incidents and document findings.
• Work with developers on small enhancements and gather requirements.
• Maintain up-to-date system documentation and knowledge articles.
• Act as a contact for business users and communicate requirements.
• Support testing and documentation of application changes and releases.
• Identify opportunities to improve system workflows and usability.

Skills

Analytical skills

Requirements gathering

Communication skills

Problem-solving attitude

Process management

Job description

Looking for a role that will have a meaningful impact in IT?

We are looking for an individual to ensure that our suite of internally developed applications and selected commercial off-the-shelf (COTS) software remain reliable, well-documented, and continuously improved.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We are looking for a proactive and diligent Business Systems Analyst (BSA) to join our Application Support and Enhancements team.

As a BSA, you will play a dual role: supporting the stability of existing systems through Incident and Problem analysis, while also enabling the delivery of small enhancements by working closely with small enhancements engineers, Product and Service Owners, and business stakeholders. You will be responsible for requirements gathering, process documentation, and knowledge management, helping to bridge the gap between business needs and technical solutions.

This is a hands‑on role where you will collaborate with end users, technical teams, and vendors to ensure services are efficient, resilient, and meet business expectations.

What you’ll be doing:

• Incident and Problem Analysis: Assist in the investigation of recurring issues, conduct root‑cause analysis, and document findings to support sustainable resolution.
• Enhancement Support: Work alongside developers on small enhancements, helping to capture, refine, and prioritise requirements.
• Requirements Gathering: Facilitate workshops, interviews, and user story creation to translate business needs into clear, actionable specifications.
• Process and Documentation Management: Maintain up-to-date system documentation, support knowledge articles, process maps, and procedures.
• Stakeholder Engagement: Act as a point of contact for business users, ensuring requirements are clearly understood and communicated.
• Change and Release Support: Assist in testing, validation, and documentation of application Changes and Releases.
• Collaboration with Service Owner: Support service performance monitoring, service reviews, and improvements.
• Continuous Improvement: See opportunities to streamline workflows, reduce manual effort, and improve system usability.

Our must‑haves:

The successful candidate:

• is an experienced Business Systems Analyst, Application Analyst, or similar role within application support and/or enhancement teams.
• has strong analytical skills with the ability to perform Incident analysis, root‑cause investigation, and Problem management.
• has practical experience in requirements gathering and documentation (user stories, acceptance criteria, process flows).
• is familiar with internally developed applications and COTS systems, ideally in a multi‑application environment.
• has understanding of ITIL service management processes (Incident, Problem, Release, Change management).
• has good communication and facilitation skills to work effectively with both technical teams (onshore and offshore) and business stakeholders.
• has a structured and methodical approach to documentation, process management, and knowledge sharing.
• is able to work collaboratively in agile and iterative delivery environments.
• has a proactive, problem‑solving attitude with a focus on stability, usability, and business value delivery.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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