Business System Analyst

JR United Kingdom; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the pharmaceutical industry is seeking a skilled IT professional to manage the Tulip platform and other business systems. The role involves leading technical projects, ensuring compliance with GxP requirements, and providing support for system integrations. Ideal candidates will have a degree, experience in a GxP environment, and a strong understanding of IT business systems. This position offers the opportunity to work in a dynamic environment and contribute to innovative solutions.

Qualifications

• Experience working in a GxP environment.
• Good understanding of GAMP 5.
• Experience in supporting and maintaining IT business systems.

Responsibilities

• Manage the full life cycle of the Tulip platform and other systems.
• Lead issue resolution and technical solution implementation.
• Support the maintenance of the SAP ECC platform.

Skills

Customer-focused

Hands-on

Self-starter

Problem-solving

Education

Degree or equivalent qualification

Tools

MS Windows

Microsoft Office Applications

ServiceNow

Monday.com

SharePoint

Job description

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• Manage the full life cycle of the Tulip platform from initiation, deployment to ongoing maintenance and support.
• Manage the full life cycle of other systems from initiation, deployment to ongoing maintenance and support.
• Lead issue resolution, perform investigations, and work with internal and external parties to identify and implement appropriate technical solutions.
• Ensure proper documentation to comply with GxP requirements.
• Provide expertise and support interfaces among systems and with machines.
• Support the maintenance of the SAP ECC platform and integration between SAP and other business systems such as Tulip.
• Build and maintain relationships with Tulip, implementation partners, and other relevant business systems vendors.
• Identify and deploy new use cases for the Tulip platform beyond Electronic Batch Record.
• Stay informed with the latest technological developments within the pharma manufacturing industry.
• Utilize ServiceNow to manage business applications through their life cycle.
• Lead the technical elements of the expansion and integration of the Tulip Electronic Batch Record solution with new packaging lines and warehouse expansion.
• Lead the technical elements of the expansion and integration of other relevant existing systems within the scope of this role with the warehouse expansion.
• Work on SAP ECC improvement projects, specifically around warehouse management and material movement.
• Provide technical support to projects within the skill sets when required.
• Lead other small-size projects within the skill sets when required.
• Mentor and upskill the Manufacturing System Apprentices to ensure competence in general hands-on IT support and technical business system issue resolution in compliance with GxP requirements.

Tools and equipment used:

• MS Windows
• Outlook
• Microsoft Office Applications
• Microsoft Project/Visio
• Monday.com
• ServiceNow
• SharePoint

Person Specification

1. Qualifications and education required:

• Degree or equivalent qualification (no specific subject required).

2. Recommended experience/understanding:

Must have:

• Experience working in a GxP environment.
• Good understanding of GAMP 5.
• Experience in supporting and maintaining IT business systems such as MES, SAP ERP.
• Good understanding of all components that form an IT business system (hardware, software, data, networks, security, etc.).
• Good understanding of system interfaces and integration.

Advantage:

• Experience working in the pharmaceutical industry.
• Experience working with the Tulip platform.
• Experience managing the SAP ECC platform.
• Experience working with ServiceNow.

3. Skills and aptitude required:

• Customer-focused.
• Hands-on, flexible, driven to support stakeholders.
• Self-starter, ability to work under own initiative.
• Ability to identify, understand, and convert business opportunities into technical solutions.