Business Support Team Leader

Surrey County Council; Reigate; On-site; GBP 36,000 - 43,000; Full time

Job summary

A local government authority in England is looking for an experienced Business Support Team Leader to drive innovation and enhance service quality. This role involves leading a team, improving processes, and managing resources effectively. The ideal candidate should have substantial experience in business support, proven leadership skills, and a collaborative spirit. Offered benefits include generous leave, a pension scheme, and opportunities for development.

Benefits

26 days' holiday, rising to 31 days

Employee Assistance Programme for health and wellbeing

Learning and development hub

Wellbeing and lifestyle discounts

Qualifications

• Experience leading a team in a business support environment.
• Passionate about coaching and developing others.
• Willingness to challenge the status quo and innovate.

Responsibilities

• Lead a team of business support professionals.
• Drive high-quality service delivery and improve processes.
• Manage resources, budgets, and projects effectively.

Skills

Substantial experience in business support or a related environment

Proven leadership skills

Flair for process improvement

Excellent communication skills

Organizational skills

Analytical skills

Collaborative spirit

Flexibility to travel

Job description

• Location: Woodhatch Place, Reigate, RH2 8EF

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for these roles is £36,873 per annum, working 36 hours per week.

Are you ready to lead, innovate, and make a real impact? Join us as a Business Support Team Leader and become a cornerstone of our newly centralised Business Support Service. This is your chance to shape the future of business support—where creativity, collaboration, and professional growth are at the heart of everything we do.

Following the implementation of our new structure, we have a vacancy within the East Area Hub to be based at either Reigate or Tandridge.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the role

You'll be part of a centralised and connected service that's breaking down silos and championing a smarter, more agile approach to business support. Innovation is at the heart of what we do—we're not just about process, we're about progress. This is your chance to bring fresh ideas, challenge the status quo, and help us find creative solutions to tomorrow's challenges.

While you'll lead a team in your area, you'll also collaborate across the service, supporting colleagues, sharing best practice, and building strong relationships. Our newly designed service is all about raising the profile of business support, giving you a stronger professional identity and a clear path for career and personal development.

You’ll lead and inspire a team of business support professionals, driving high-quality, responsive service delivery. Analysing systems and processes will be key, as you look for ways to improve and innovate. You’ll manage resources, budgets, and projects to deliver real value, and as the go‑to expert for your area, you’ll solve problems, support colleagues, and make things happen.

Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Substantial experience in business support or a related environment.
• Proven leadership skills, with a passion for coaching and developing others.
• A flair for process improvement and a hunger for innovation.
• Excellent communication, organisational, and analytical skills.
• A collaborative spirit and the flexibility to travel and support teams across the county.

Ready to step up and shape the future of business support?
Apply now and be part of something bigger, bolder, and more rewarding.

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

Please contact Karla Butler via email or on MS Teams.

The job advert closes at 23:59 on 23/11/2025 with interviews to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two‑tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.