Business Support Officer - Young Carers

Hertfordshire; Stevenage; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire County Council is seeking a driven Business Support Officer to assist the Young Carers team within the Supporting Families service. You will maintain records, prepare documents, run routine reports and handle enquiries to keep services running smoothly.

Working 37 hours a week on a hybrid basis in Stevenage, you will support day-to-day business processes, use Microsoft Office reliably and push for accurate, timely administrative tasks to aid families across Hertfordshire.

Qualifications

• Experience in an administrative or support role
• Ability to plan own work over short timescales for routine tasks and use initiative
• Good organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• Ability to use Microsoft Office Suite and other relevant software
• GCSE or Vocational equivalent, good numeracy, and literacy skills

Responsibilities

• Provide administrative support to help services run smoothly
• Maintain accurate records and prepare documents
• Run routine reports and respond to enquiries
• Support day-to-day business processes

Skills

Administrative support

Organisational skills

Microsoft Office

Attention to detail

Strong communication

Teamwork

Education

GCSE or Vocational equivalent

Tools

Microsoft Office

Job description

**Job Title: Business Support Officer - Young Carers - Supporting Families** **Starting Salary:** £26,016 opportunity to progress to £27,274 per annum **Hours: 37** **Location: Stevenage - Office 2 days a week/ Hybrid** **Contract Type: Fixed Term - 6 months** **Directorate: Resources****About the team**Our Young Carers team sits in the council’s Supporting Families Service. We work with a range of other teams in the council and many external partners too including, schools, colleges, voluntary sector partners. Together we provide support to families when they first need it.You will be supporting services who ensure Hertfordshire families, children & young people have the right support, guidance and advice, some roles may involve exposure to sensitive information & a DBS may be required for roles working in buildings where children or young people may be present.This is an opportunity to work with teams who are committed to changing the lives of children and families in Hertfordshire and you will be a key in supporting this work.This could be of interest to someone who is keen to start working within Children's Services and would like opportunities to see the work of teams firsthand and build their knowledge and skills to progress their careers.The post holder will be key to ensuring that the team are able to undertake their tasks with the family and will be integral to the smooth running of the office base**About the role**Are you organised, customer-focused and looking to develop a career in business support?We're looking for a Business Support Officer to join our team, providing administrative support to help services run smoothly and efficiently. You'll be responsible for maintaining accurate records, preparing documents, running routine reports, responding to enquiries and supporting day-to-day business processes.You'll need organisational skills, attention to detail and the ability to prioritise your workload. Previous experience in an office or administrative environment is desirable, along with confidence using Microsoft Office and other IT systems.This is an excellent opportunity to join a supportive team and gain valuable experience while contributing to services that make a real difference to Hertfordshire residents.**About you**Essential:* Experience in an administrative or support role* Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently* Ability to use initiative and prioritise tasks within a broad routine* Good organisational and multitasking skills* Strong communication and interpersonal abilities with a range of audiences* Ability to use Microsoft Office Suite and other relevant software* GCSE or Vocational equivalent, good numeracy, and literacy skills* Enthusiasm and pride in your work are qualities we welcome.Desirable:* You will be used to working to tight deadlines and with high accuracy in written correspondence. Experience in taking notes would be beneficial.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is Level 5. Please locate the job profile here:Job profiles: Business support servicesTo hear more about this opportunity please contact **Gemma Roake Tel: [phone]** for an informal discussion about the role.Interview Date: 5th and 9th November 2026Benefits of working for us**How to apply**As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.**Secondment** This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‐term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‐term contract basis instead.**Additional information****We are changing**Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit *https://www.hertfordshire-lgr.co.uk/***Disability Confident**We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.**Safeguarding** This role has been identified as requiring a Disclosure & Barring Service (DBS) check.**English Fluency**The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.