Business Support Officer - NRPF Finance

Birmingham Children's Trust; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local authority trust in Birmingham is seeking a finance administrator to join their hybrid team. The role involves processing various finance transactions and supporting service delivery. Candidates must demonstrate strong attention to detail and the ability to multi-task in a diverse environment. The position supports career development and offers generous holiday entitlements.

Benefits

Career development opportunities

24/7 employee assistance programme

30 days holiday plus bank holidays

Qualifications

• Ability to work accurately with strong literacy and numeracy skills.
• Pro-active approach to business objectives.
• Ability to multi-task effectively in a diverse team.

Responsibilities

• Provide cover in a diverse team to ensure service continuity.
• Process finance transactions accurately and within KPIs.
• Support day-to-day operations of the NRPF service.

Skills

Attention to detail

Initiative

Flexibility

Experience in pressured environments

Microsoft Office

Job description

This is a hybrid role based in Birmingham. You must reside within a suitable commutable distance around Birmingham and have the right‑to‑work documents to work in the UK. Sponsorship is not supported.

Key Responsibilities

• Work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision.
• Process a range of finance transactions such as rent invoices, BACs payments, council tax bills, prepaid payments, council rent and cash payments.
• Work closely with team managers, social workers and external stakeholders to ensure all financial processes are completed accurately and within KPI's.
• Maintain high accuracy, organisation and attention to detail, and manage competing priorities while meeting deadlines.
• Support the effective day‑to‑day running of the NRPF service, working well within a team, being customer and child focused, and adopting a flexible approach.
• Demonstrate a can‑do attitude, passionate about high‑quality service delivery and performance.

Qualifications & Skills

• Attention to detail with the ability to work accurately (literacy and numeracy).
• Initiative and a pro‑active approach to ensure business objectives are met.
• Flexibility to work as part of a diverse team, providing cover when needed and multi‑tasking across roles.
• Experience working in a pressured environment, handling conflicting priorities effectively.
• Good understanding of Microsoft Office packages.

What We Offer

• A positive, supportive, can‑do team within a wider Trust.
• A forward‑thinking, innovative organisation proactive in delivering optimum services.
• Career development opportunities and regular development discussions.
• Mental health / emotional support – 24/7 employee assistance programme.
• Hybrid model of remote working where able and post determined.
• 30 days holiday on joining, plus bank holidays, increasing to 33 days after five years and 35 days after ten years.
• Generous contributory pension scheme.

We are a proud Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit. We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.