Business Support Officer (MAST)

Calderdale Council; Halifax; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government council in the United Kingdom is seeking an Administrative Support professional to aid their Children & Young People's Services. The role includes providing vital business support to social workers and managers, liaising with various external organizations, and maintaining up-to-date records. Applicants should possess excellent keyboard skills, minute-taking expertise, and be capable of prioritising their workload in a busy team environment. Flexible working and job share opportunities are available.

Benefits

Flexible working

Job share opportunities

Qualifications

• Proven minute-taking skills necessary for effective support.
• Ability to manage and prioritise workload in busy environments.
• Excellent communication and customer care skills essential.

Responsibilities

• Provide effective business and administrative support to frontline services.
• Liaise with Police, Schools and other professional agencies.
• Ensure follow-up actions from meetings are executed.

Skills

Excellent keyboard skills

Proven minute‑taking skills

Ability to prioritise workload

Excellent communication skills

Emotionally resilient

Job description

Post Ref: CC658

Internal at risk or redeployee applicants will be seen in the first instance.

Working days: Monday, Wednesday and an additional day to be agreed. At least 2 of these days will be office based.

Business Support provides specialist administration support to services across the Council. The postholder will assist in providing effective business and administrative support to key frontline services within the Children & Young People’s Services Directorate. This includes providing a range of administrative support to a team of Social Workers, Practice Manager & Team Managers while liaising with Police, Schools and other professional agencies, taking minutes and ensuring follow‑up actions are progressed.

You will also be expected to maintain up‑to‑date accurate information on computerised records and systems to produce reports and documents in line with corporate standards.

Responsibilities

• Provide effective business and administrative support to frontline services.
• Liaise with Police, Schools and other professional agencies.
• Take minutes and ensure follow‑up actions are progressed.
• Maintain accurate information on computerised records and systems.
• Produce reports and documents in line with corporate standards.

Qualifications

• Excellent keyboard skills.
• Proven minute‑taking skills.
• Ability to prioritise workload and work as part of a busy team.
• Excellent communication and customer care skills.
• Emotionally resilient to deal with challenging information/incoming calls.

Closing Date: Monday 15th December 2025

Interview Date: Tuesday 23rd December 2025 (Digital interview methods may be utilised).

We welcome applications from all, offering flexible working / job share opportunities for both full and part time staff.

Calderdale Council is committed to an inclusive and diverse workforce and encourages applications from under‑represented communities. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.