Business Support Officer | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 21,000 - 26,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a Business Support Officer to assist the Musculoskeletal service at Altrincham Hospital. You will work with colleagues, patients and stakeholders to deliver efficient admin support and ensure smooth service operations.

The role involves inputting data on EMIS Web, handling a range of clerical tasks, managing referrals and maintaining office supplies, with opportunities to engage in meetings and frontline reception duties.

Qualifications

• Clerical and administrative support experience.
• Reception duties and patient facing tasks.
• Data entry and document handling in a clinical setting.

Responsibilities

• Input data onto EMIS Web accurately and promptly.
• Carry out clerical duties: photocopying, scanning, emailing.
• Follow processes for new referrals and log them properly.
• Maintain office supplies and report issues to MSK admin supervisor.
• Participate in team/service meetings.
• Provide reception cover: greeting patients, booking appointments, answering phones.
• Take and pass on telephone messages promptly.
• Handle emails and route requests to appropriate staff.
• Download information from intranet/internet for the team.

Job description

Business Support Officer | Manchester University NHS Foundation Trust

Company:

Company: Manchester University NHS Foundation Trust

To assist the Senior Business Support Officer in providing an efficient business support function within the Musculoskeletal service at Altrincham Hospital.

To work collaboratively with colleagues, partners, patients and other stakeholders to meet service need and deliver efficient admin support.

• The post holder will input data onto EMIS Web in a timely manner, ensuring accuracy of the information.
• The post holder will carry out a range of clerical duties including photocopying, scanning, and emailing.
• The post holder will follow the documented processes for new referrals and log them in the appropriate manner.
• The post holder will maintain office supplies/stationery, reporting any faults/problems to the MSK admin supervisor where appropriate.
• The post holder will participate in Team/Service meetings as required.
• The post holder will carry out reception duties, including meeting and greeting patients, booking appointments and answering the telephone.
• The post holder will take telephone messages accurately and ensure they are passed to the appropriate person in a timely manner.
• The post holder will respond to e-mail requests and messages and ensure they are passed to the appropriate person in a timely manner.
• The post holder will download information from the intranet and internet, including clinical website, for the team and / or the Team Leader as required.

This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required at times. The duties of the post and job description can be reviewed through the agreed process.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’heading.

Explore ‘Inside MFT – Your Candidate Place’

We welcome applications from a wide range of backgrounds and experiences.

To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps we get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with BarredLists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

For more information about the cost of the various types of DBS, please visit:https://www.gov.uk/government/news/dbs-fees-are-changing-in-december

DBS Update Service

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

This advert closes on Sunday 18 Oct 2026

Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust