Business Support Officer - Frontline Support

Warrington Borough Council; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in Warrington is seeking an experienced Business Support Officer to provide high-quality administrative support for frontline teams. The role includes minute-taking, arranging meetings, and managing sensitive information with confidentiality. Candidates should possess good IT skills, experience in minute-taking, and strong communication abilities. This rewarding position offers 26 days of annual leave, access to a benefits package, and opportunities for personal development within children's social care.

Benefits

26 days annual holiday

Access to an attractive benefits package

Access to Health & Wellbeing Programme

Qualifications

• Experience in providing high quality administrative/business support.
• Experience with arranging meetings and setting agendas.
• Ability to work on one's own initiative.

Responsibilities

• Providing a professional administrative support service.
• Minuting meetings, setting agendas, and uploading data.
• Supporting the Family Help & Protection and Child in Care Teams.

Skills

Good IT skills with experience in a range of software

Experience of minute‑taking at professional meetings

Experience of data‑inputting

Excellent team‑working skills

Excellent communication skills

Ability to multi-task and prioritise

Job description

Business Support Officer - Frontline Support

About us

The Business Support Team within Children’s Social Care have an exciting new opportunity for an experienced admin/business support officer/assistant. We are offering a permanent, full time Business Support Officer role with an opportunity to support our Frontline Teams to deliver a first class service to the children, young people and families we support:

The role

What will you be doing?

Providing a professional, high quality administrative/business support service within the Business Support team. This will include support for a range of different processes and following a variety of procedures. We need you to provide an excellent support service to our Family Help & Protection and Child in Care Teams by providing a minuting service - including setting agendas, taking formal minutes and uploading data, post meeting. You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries/undertaking any ad‑hoc tasks/pieces of work that come into the shared inbox which may also include support for financial processes such as procurement or issuing Petty Cash on occasion. You will be part of a small team of similar post‑holders but also part of a wider team with other duties that you may have opportunity to be involved in, should you wish to grow and develop your knowledge and skills. Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.

It’s important for us to make you aware that this post will be leading on Business Support for our Child in Need Service – this means that a big part of the role will be attending meetings where you might be hearing and inputting sensitive and sometimes upsetting information about very vulnerable children and young people. This means the utmost confidentiality is required along with a high level of personal resilience. You will of course be supported fully if needed, we just feel it’s important to highlight that information at the out‑set. It’s a really rewarding and important role that will support our Front Line workers to keep children safe in Warrington.

What's needed?

Who are we looking for?

We are looking for someone with the following experience and qualities:

• Good IT skills with experience in a range of software
• Experience of minute‑taking at professional meetings
• Experience of data‑inputting
• Experience of arranging meetings and setting agendas
• Excellent team‑working skills
• Ability to multi-task and prioritise and organise workload despite interruptions
• Excellent communication skills with a confidence to communicate with colleagues and partners at all levels
• Ability to work on own initiative and as part of a team
• Flexible and able to work under pressure
• Committed to improving outcomes for children & families

Hours of Work:

As well as a competitive salary, working for us means you get:

• 26 days annual holiday – raising to 31 after 5 years of service (pro‑rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

If you have any further questions or for an informal chat then please contact (via email in the first instance) Gabriella Murphy [e-mail]

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

DBS clearance is required.

Warrington Borough Council is a Disability Confident employer

Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT