Business Support Officer - Directors Office

NHS; Hertford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in the UK is seeking an organised individual to provide high-level administrative support to service heads and management. Responsibilities include managing diaries, preparing reports, and liaising with stakeholders. Candidates must demonstrate excellent administrative skills, a methodical approach, and the ability to handle confidential information. The role supports a remote working environment aligned with flexible working policies, ensuring a diverse and inclusive workplace.

Qualifications

• Minimum experience in a similar administrative role.
• Proficient in Microsoft Office and electronic diary management.
• Experience using financial and administrative systems.

Responsibilities

• Provide administrative support to Heads of Service and Senior Management Team.
• Prepare agendas, minutes, and high-quality correspondence.
• Manage diaries, meetings, and external coordination.

Skills

Excellent administrative and organisational skills

Strong IT skills including MS Office

Ability to prepare reports and correspondence

Methodical approach and attention to detail

Ability to handle confidential matters with discretion

Flexible attitude

Job description

Job Summary

We are seeking a proactive and organised individual who demonstrates a high level of discretion and initiative. You will need to be a confident communicator with a customer-focused approach and the ability to build effective relationships at all levels.

Essential skills and experience include:

• Excellent administrative and organisational skills, with experience in a similar role
• Strong IT skills, including MS Office and electronic diary management
• Ability to prepare reports, minutes, agendas, and correspondence to a high standard
• Experience using financial and administrative systems
• Methodical approach and attention to detail
• Ability to handle confidential matters with discretion and work efficiently under pressure
• Flexible attitude and ability to handle change effectively
• A passion for supporting people and a commitment to our organisational values

Key Responsibilities

This role will provide administrative support to several Heads of Service and, from time to time, the Senior Management Team, ensuring the best possible support is provided to both internal and external customers.

Duties or tasks that the post holder will be expected to undertake include:

• Provide high-level administrative support to Heads of Service and the Senior Management Team, dealing with confidential matters and handling a wide range of enquiries to a satisfactory outcome, carrying out research and following up on planned tasks. The job requires organisation of this workload under minimal supervision.
• Prepare agendas, minutes, and correspondence to a high standard.
• Manage diaries, arrange meetings, and coordinate logistics for external meetings and conferences.
• Process financial tasks within the team, including e‑procurement, receipting of goods, and reconciliation of procurement cards.
• Support the recruitment, induction, supervision and learning of others as required.
• Attend and participate in meetings as required to support the needs of the service, including taking a lead role as champion for a service process, system or development area.
• Liaise with internal and external stakeholders, including elected members and partner agencies.
• Demonstrate a methodical, organised approach and a keen eye for detail.

About Us

The Business Support Service Team (Directors Office) forms a small, friendly group working collaboratively across commissioning and operational services within Adult Social Care. Our team is committed to delivering high‑quality support, guided by our organisational values: always learning, being kind and caring, promoting equality and integrity, taking responsibility, and daring to do things differently.

We operate within an agile working framework, mainly working remotely in accordance with Oxfordshire County Council’s Agile Working policy, with County Hall, Oxford, as our primary location. On occasion, there may be a requirement to work from other sites within the county.

Person Specification

General Requirements (Essential): Please refer to the job description above.

Desirable: Please refer to the job description above.

Disclosure & Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Oxfordshire County Council

Address: County Hall, OX1 1ND

Employer's Website

https://www.oxfordshire.gov.uk/