Business Support Officer - 32281

Environment Agency; Penrith; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A government environmental agency in the UK is looking for a Business Support Officer for the Equality, Diversity, and Inclusion Team. The role involves supporting business operations, managing calendars, and maintaining confidentiality. Ideal candidates will have experience in team support, effective communication skills, and the ability to navigate ambiguity. Flexible working patterns are encouraged, making this a great opportunity for those seeking work-life balance.

Qualifications

• Previous experience in business / team support or relevant transferable skills.
• Ability to take initiative and prioritise workload accordingly.
• Work sensitively, maintaining confidentiality of work undertaken.

Responsibilities

• Support the team with business needs, including managing shared mailboxes and calendars.
• Set up, coordinate, and take minutes of meetings and events.
• Track progress and delivery of key work areas using our team plan.

Skills

Previous experience in business / team support

Ability to navigate ambiguity

Strong personal resilience

Clear and effective communication skills

Organisational, planning and time-management skills

Confidence in using IT packages

Education

Business administration qualification / apprenticeship

Job description

At the Environment Agency, we are building an inclusive workforce that reflects the communities we serve. We embrace equitable opportunities so everyone can thrive, recognising that varied perspectives and experiences are essential to tackling complex environmental challenges. Our dedication to environmental stewardship is matched by our commitment to equity, inclusion and public service.

Business Support Officer – Equality, Diversity and Inclusion (EDI) Team

We're looking for someone who will enable the smooth operation of the team to support us in achieving the ambition in the Environment Agency’s People Strategy.

Key Responsibilities

• Support the team with business needs, including managing shared mailboxes and calendars.
• Set up, coordinate and take minutes of meetings and events.
• Track progress and delivery of key work areas using our team plan and other trackers.
• Track progress on Freedom of Information requests and complaints.
• Develop and maintain our SharePoint, including some records management activities.
• Make bookings and complete purchase orders on behalf of the team.

The role will support work that may be contentious or sensitive, requiring strong personal resilience and a proactive approach to managing your own wellbeing.

Essential Qualifications and Experience

• Previous experience in business / team support, or relevant transferable skills.
• Ability to navigate ambiguity, adapt quickly and be resilient.
• Ability to take initiative and prioritise workload accordingly.
• Work sensitively, maintaining confidentiality of work undertaken.
• Collaborative and positive approach to work as part of a team to achieve common goals.
• Clear and effective communication skills.
• Organisational, planning and time‑management skills.
• Confidence in using IT packages.

Desirable

• Business administration qualification / apprenticeship.

Working Patterns

We welcome flexible working patterns for all our vacancies, including job share.

Location and Travel

The role may require travel for meetings in other Agency and Supply Partner offices. Overnight stays may be necessary from time to time. As a national role the office location is flexible.

Contact

For further information contact [e-mail].