Business Support Officer
TRAFFORD COUNCIL
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Benefits offered by this job
Job summary
Trafford Council is seeking a Business Support Officer to provide efficient business support to the team. You will receive, log and respond to inquiries and help maintain data across IT systems to ensure timely, accurate information is available for management.
The role requires collaboration with colleagues and stakeholders to meet service needs. You will attend meetings, prepare information and papers, and handle minutes; you will perform general office duties such as scheduling, filing,
Qualifications
Responsibilities
- Receive, log and respond to internal and external queries with a professional service, meeting service standards across Trafford Council.
- Process and maintain data in IT systems (manual and electronic) to provide accurate management information.
- Attend meetings and prepare information and minutes; type supporting documents as required.
- Undertake general office duties: meetings, appointments, filing, photocopying, scanning, archiving, and supporting project activities.
Job description
Working Pattern: 1 Full time / 1 Part time 18.125 hours per week (Wed PM, Thurs and Fri all day)
Working Arrangement: Hybrid
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge, and ideas into the team.
Your style and approach will reflect our values and behaviours: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right firsttime and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.
As a Business Support Officer, you will assist the Business Support Team Leader in providing an efficient business support function.
You will receive, log, and respond to a variety of internal and external queries and requests, offering a professional service by recording the details of the enquiries and handling them in a timely and appropriate manner, meeting service standards across Trafford Council.
You will be required to work collaboratively with colleagues, partners, service users and other stakeholders to meet service needs. You must be able to demonstrate that you are able to process and maintain data in a variety of IT systems, (including manual and electronic), completing and inputting to provide accurate management information.
You will attend meetings and events offering professional business support including preparing information and papers beforehand and typing related supporting documents and minutes as required.
You will undertake all general office duties as and when required including, for example; booking meetings, appointments etc. maintaining inventories and stock, filing, photocopying, scanning, printing, archiving, supporting project-related activities, preparing service information (e.g. leaflets, pathways etc.), housekeeping and caretaking duties i.e. opening/closing of satellite buildings.
- A basic DBS Check with children/adults barred list will be required.
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with the hiring manager, Jo Deiraniya at joanne.deiraniya@trafford.gov.uk
Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We're a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.
We're more than just a local authority; we're a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our 'residents, businesses and communities thrive.'
Our values are at the heart of everything we do. They're not just words on a wall, they shape how we work together, make decisions, and support each other every day.
They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.
Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:
- Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
- Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
- Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
- Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
- Wellbeing First: Guided wellbeing walks and "Tea and Talk" sessions, and events like World Mental Health and National Fitness Day.
- Connect with us: Connect with colleagues through our staff forums or join our Let's Talk events to network, share ideas, and hear about the exciting work happening across our council.
- Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers' scheme or through our EPIC Star Awards.
- Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.
- Please note: We are not a licensed sponsor and will not be able to support with your work visa.
- Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council
If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk
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