Business Support Officer

Midlands Partnership NHS Foundation Trust; Tamworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional NHS Trust is seeking a dedicated Business Support Officer to assist Service Managers and Team Leaders. The role involves gathering and analysing data, generating reports, and liaising with corporate services. Strong organisational and communication skills are essential, with regular travel required between Trust sites. This position offers a chance to contribute to important healthcare operations and improve services for local communities.

Benefits

Career development opportunities

Ongoing training and support

Qualifications

• Strong organisational and communication skills essential.
• Experience in data analysis and report generation.

Responsibilities

• Gather and analyse data for reports.
• Liaise with corporate services and attend meetings.
• Deliver staff training and assist with risk management.

Skills

Strong organisational skills

Communication skills

Data analysis

Report generation

Job description

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 04/11/2025 to 10/11/2025 following this the vacancy will be open externally. This role is not eligible for visa sponsorship. If it identified that you require sponsorship to undertake this role your application may be withdrawn.

Job Summary

We are looking for a dedicated Business Support Officer to assist Service Managers and Team Leaders. Key responsibilities include gathering and analysing data, generating reports, liaising with corporate services, attending meetings, and delivering staff training. You'll also help with risk management, policy reviews, and contribute to performance monitoring. Regular travel between Trust sites required. Strong organisational and communication skills essential.

Key Duties

• Establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trusts objectives and targets.
• Develop systems and processes to monitor performance against the Trust's Key Performance Indicators.
• Analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes.
• Have authority to approach individual clinicians and request action; escape performance/compliance issues as necessary via the Team Leaders with a requirement to further elevate if required via Service Manager.
• Work with Corporate Services to identify areas of under-recording of clinical activity and collaborate with Services/Teams to improve recording and data quality.
• Assist in risk management and policy reviews, and contribute to performance monitoring.

About the Trust

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities. We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.